Lauren Helmink
Hickman,NE
Summary
Energetic and highly detailed Office Manager with 3 years of experience and distinguished skills in data entry, patient communications, and bookkeeping. Seeking to leverage my expertise in a dynamic work environment where I can continue to offer my administrative skills.
Overview
4
4
years of professional experience
Work History
Office Manager/Medical Receptionist
Hickman Physical Therapy
Hickman, NE
11.2024 - Current
- Managed daily office operations and maintained a welcoming environment for patients.
- Coordinated appointment scheduling and ensured efficient patient flow throughout the clinic.
- Maintained patient records and handled confidential information with care and accuracy.
- Assisted in billing processes and verified insurance coverage for therapy services.
- Assisted physical therapists with office supplies and equipment maintenance.
- Communicated effectively with patients, families, and healthcare providers to address inquiries.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Waitress
Shirley’s Place
Pawnee City, NE
09.2022 - 05.2026
- Delivered friendly and attentive customer service, enhancing customer experience and satisfaction.
- Collaborated with team members to ensure efficient, high-quality service during peak shifts, improving overall service flow.
- Coordinated multiple tasks in fast-paced environment, ensuring accuracy and attention to detail in service delivery.
Education
By The Way Academy
Crab Orchard , NESkills
- Data entry, record keeping and basic bookkeeping
- Filing and document management
- Problem solving
- Adaptability to a fast paced environment
- Phone and email correspondence and professional writing
- Insurance verification and authorizations
- Office administration
- Patient record management
- Patient scheduling
Timeline
Office Manager/Medical Receptionist
Hickman Physical Therapy
11.2024 - Current
Waitress
Shirley’s Place
09.2022 - 05.2026
By The Way Academy