Vera Floris
Clatskanie
Summary
Detail-oriented professional known for exceptional communication and organizational skills. Successfully managed office operations, improved team productivity, and streamlined administrative processes to enhance overall efficiency in a medical environment.
Overview
26
26
years of professional experience
Work History
Office Manager/Medical Receptionist
Douglas Severance, M.D.
10.1999 - 10.2025
- Managed office operations, ensuring efficient workflow and adherence to protocols.
- Coordinated appointment scheduling, optimizing physician availability and patient access.
- Streamlined billing processes, enhancing accuracy in patient invoicing and insurance claims.
- Supervised administrative staff, providing mentorship and fostering professional development initiatives.
- Conducted inventory management, ensuring adequate supplies while minimizing waste and costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
Bachelor of Science - Business
University of Phoenix
Livermore06-2015
Skills
- Office Management
- Customer service
- Organizational skills
- Payroll processing
- Clear oral/written communication
- Billing
- Appointment Scheduling
- Data entry
Timeline
Office Manager/Medical Receptionist
Douglas Severance, M.D.
10.1999 - 10.2025
Bachelor of Science - Business
University of Phoenix