Sherry Burns

• Assisted clients in completing food stamp and Medicare applications, collecting documentation verifications and conducting eligibility interviews to ensure access to essential services.
• Created and maintained reports for state, federal, and local compliance, ensuring accurate documentation and accountability.
• Case management for a diverse population, providing excellentcustomer service
• Scheduled appointments with various agencies throughout rural Nevada, promoting upcoming sites to increase community access to services.
• Collaborated with local agencies to identify families in need of support.
• Developed and implemented specialized procedures for customer service operations.
• Maintained accurate records of customer interactions and feedback.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Hired by Lyon county to facilitate the homeless prevention and rapid rehousing grants they had received from HUD
• Assessed client eligibility for housing services and resources through interviews.
• Enabled rapid rehousing efforts by overseeing grant activities and ensuring compliance.
• Assisted a diverse population in finding and or maintaining housing assisting with budgeting etc.
• Developed and maintained relationshipwith local landlords and
• property owners.
• Collaborated with social service agencies to address client needs holistically.

Heavy reporting through HUD and state entities in the county