Sherry Compton
U of L Health
JEFFERSONVILLE,IN
4
years of professional experience
Customer service professional with experience in client care, active listening, and complaint handling. Known for prompt problem resolution, strong telephone demeanor, and high-quality support that improves customer satisfaction.
Work History
Customer Service Representative
1 Year 7 Months- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Transport Driver
8 Months- Navigated assigned routes efficiently using GPS and route planning tools.
- Assisted passengers with boarding, luggage handling, and safe loading procedures.
- Ensured vehicle cleanliness, fuel readiness, and compliance with transport standards.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
Home Care Provider
1 Year 3 Months- Monitored client condition, reported changes promptly, and supported care plan updates with accurate observations.
- Assisted clients with bathing, dressing, grooming, and toileting while maintaining dignity and comfort.
- Prepared meals, followed dietary guidelines, and encouraged proper hydration throughout daily routines.
- Supported mobility, transfers, and safe ambulation using approved techniques and assistive devices.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Coordinated appointments, transportation, and daily activities to promote consistent, reliable home care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Built trusting client relationships through companionship, attentive communication, and respectful emotional support.
Education
GED
Skills
Customer service
Issue resolution
Client relationship management
Client relations
Satisfaction assessment
Product knowledge
Problem resolution
Critical thinking
Account management
Customer feedback analysis
Effective communication
Timeline
Customer Service Representative
U of L Health
03.2025 - 10.2026Read More
Transport Driver
TCS
07.2024 - 03.2025Read More
Home Care Provider
Purpose Home Health
04.2023 - 07.2024Read More
B Ardstown Adult Education
GED
Read More