Sherry Craft
Clinton,MS
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
GC Services
06.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Customer Care Representative
Alorica
03.2020 - 06.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Hospital Care Technician
University Of Mississippi Medical Center, UMMC
03.2018 - 04.2020
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Certified Nursing Assistant
Mississippi State Hospital
04.2015 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Forest Hill High School
Jackson, MSAssociate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ07.2023
Skills
- Payment Processing
- Appointment Scheduling
- Billing Coordination
- Data Entry
- First Call Resolution
- Customer Service
Timeline
Customer Care Representative
GC Services
06.2023 - Current
Customer Care Representative
Alorica
03.2020 - 06.2023
Hospital Care Technician
University Of Mississippi Medical Center, UMMC
03.2018 - 04.2020
Certified Nursing Assistant
Mississippi State Hospital
04.2015 - 03.2018
High School Diploma -
Forest Hill High School
Associate of Arts - Business Administration And Management
University of Phoenix
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