Sherry Crawford
Pooler,GA
Summary
Front desk supervisor with extensive experience in managing operations to deliver seamless guest experiences. Achieved significant improvements in customer satisfaction through effective team leadership and optimized check-in/check-out processes. Skilled in conflict resolution and adept at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Supervisor
Hotel Indigo Savannah
Savannah, Georgia
10.2024 - Current
- Streamlined front desk operations to improve efficiency and guest experience during check-in and check-out.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Coordinated with housekeeping for timely room readiness for incoming guests.
- Utilized hotel management software for efficient tracking of guest information and requests.
- Monitored front desk staff to uphold customer service standards consistently.
- Applied best practices to optimize operational efficiency at front desk.
PART TIME ASST. MANAGER
Jcrew Factory
Pooler, Georgia
02.2024 - Current
- Trained new staff on store policies and procedures, ensuring compliance and smooth onboarding.
- Managed inventory levels, optimizing product availability for customers.
- Coordinated visual merchandising strategies, resulting in increased sales through appealing displays.
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Monitored sales trends, optimizing product placement and promotions to align with customer preferences.
PT FRONT DESK-ASSISTANT GENERAL MANAGER
Holiday Inn-Best Western Premier
Pooler, Georgia
02.2016 - 01.2024
- Oversaw scheduling, staff coordination, and guest services to maintain
efficient daily hotel operations. - Facilitated timely resolution of disciplinary actions, contributing to a
cohesive team dynamic. Enhanced team capabilities by streamlining hiring
and training processes. Improved overall team efficiency through targeted
support and guidance. - Streamlined operations to reduce guest complaints by retraining front desk
agents and coordinating efforts with housekeeping and maintenance staff - Efficiently managed and resolved customer complaints, ensuring timely
solutions. - Tracked maintenance status of furnishings and equipment, providing
detailed reports to General Manager for informed decision-making.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC12-2001
Skills
- Proficient in Opera PMS
- Retail transaction processing
- Dayforce system expertise
- Efficiency in operations
- Team development
- Workforce development
- Visual data matrix
Timeline
Hotel Front Desk Supervisor
Hotel Indigo Savannah
10.2024 - Current
PART TIME ASST. MANAGER
Jcrew Factory
02.2024 - Current
PT FRONT DESK-ASSISTANT GENERAL MANAGER
Holiday Inn-Best Western Premier
02.2016 - 01.2024
Bachelor of Science - Business Administration
High Point University