SHERRY CRAWFORD
Pooler,US
Summary
Diligent Front Desk Supervisor with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Hotel Indigo Savannah
Savannah, GA
10.2024 - Current
- Coordinated front desk functions, enhancing operational flow and guest satisfaction during check-in and check-out.
- Provided comprehensive coaching and guidance to new front desk employees on customer service protocols and best practices.
- Oversaw coordination efforts with housekeeping and maintenance to effectively address and fulfill guest requests.
- Conducted detailed instruction on front desk procedures, including customer service protocols and administrative tasks, to prepare new hires for daily responsibilities.
- Collaborated in staff meetings to highlight significant issues for upper management's consideration.
- Executed credit card payment transactions at front desk, focusing on error reduction and operational efficiency.
- Directed front desk team in delivering exceptional service during guest check-in and check-out, ensuring operational efficiency.
- Guided and supported staff in mastering customer service protocols and hotel policies to ensure exceptional guest experiences.
Part Time Asst. Manager
Jcrew Factory
Pooler, GA
02.2024 - Current
- Coordinated training sessions for new employees, focusing on essential skills and company policies.
- Implemented targeted marketing strategies for J.Crew loyalty program, successfully increasing membership by 10%.
- Executed payroll administration, monitored inventory accuracy, and organized staff schedules to support store performance.
- Developed and executed training strategies to empower staff, driving customer engagement and sales performance.
- Implemented streamlined procedures for inventory management, resulting in improved accuracy and reduced discrepancies.
PT Front Desk Agent - Assistant General Manager
Best Western Premier
Pooler, GA
02.2016 - 01.2024
- Oversaw scheduling, staff coordination, and guest services to maintain efficient daily hotel operations.
- Facilitated timely resolution of disciplinary actions, contributing to a cohesive team dynamic. Enhanced team capabilities by streamlining hiring and training processes. Improved overall team efficiency through targeted support and guidance.
- Streamlined operations to reduce guest complaints by retraining front desk agents and coordinating efforts with housekeeping and maintenance staff.
- Facilitated training sessions with front desk agents focused on promoting Best Western loyalty membership benefits and enrollment techniques.
- Efficiently managed and resolved customer complaints, ensuring timely solutions.
- Tracked maintenance status of furnishings and equipment, providing detailed reports to General Manager for informed decision-making.
- Streamlined daily sales reporting and new hire data entry into inn flow system, enhancing operational accuracy.
- Developed and applied strategic initiatives targeting overall customer satisfaction and retention improvement.
- Coordinated check-in and check-out processes, prioritizing smooth transitions and positive guest interactions.
- Managed customer interactions to ensure timely responses and effective problem-solving.
Store Manager
Avenue
Charlotte, NC
11.2007 - 07.2019
- Performed meticulous quarterly inventory assessments, enhancing record accuracy and operational effectiveness.
- Developed strong, long-term client partnerships by providing reliable and high-quality customer support.
- 3. Evaluated market trends and enhanced sales strategies, achieving a 30% growth in sales volume in less than two years.
- Coached sales representatives and retail store clerks in best practices for exceptional customer service and successful execution of product promotions.
- Achieved optimal inventory levels through strategic management practices. Drove purchasing initiatives that directly supported sales objectives. Strengthened supplier partnerships, resulting in improved operational efficiency.
Education
Bachelor of Science - Business Administration
High Point University
High Point, NC12-2001
Skills
- Proficient in Opera PMS
- Dayforce system expertise
- Retail transaction processing
- Efficiency in operations
- Workforce skill enhancement
- Visual data matrix
- Inn process flow
- Team development
- Skill enhancement programs
Timeline
Front Desk Supervisor
Hotel Indigo Savannah
10.2024 - Current
Part Time Asst. Manager
Jcrew Factory
02.2024 - Current
PT Front Desk Agent - Assistant General Manager
Best Western Premier
02.2016 - 01.2024
Store Manager
Avenue
11.2007 - 07.2019
Bachelor of Science - Business Administration
High Point University