Sherry Dews
Seagoville
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
5
5
years of professional experience
Work History
Loan Processor
Mr. Cooper
06.2024 - 12.2024
- Worked with customers in via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Handled any conditions sent from underwriting departments.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
Case Auditor
Randstad Staffing/Yardi
06.2022 - 01.2024
- Audited rental and utility assistance cases for Delaware residents during COVID-19, ensuring 100% compliance.
- Identified and escalated 20+ issues requiring management review, maintaining process integrity.
- Processed and approved 200+ rental assistance applications with 100% accuracy and efficiency.
- Provided exemplary customer service, resolving 95% of inquiries promptly and facilitating clear communication between applicants and proprietors.
- Maintained detailed records of all audit results, providing clear documentation for future reference and analysis.
- Ensured compliance with all relevant financial regulations and standards during the auditing process.
Loan Processor
Colonial Savings/CU Members
10.2020 - 04.2022
- Managed a pipeline of 50+ loans, ensuring efficient processing from initiation to closing.
- Prepared mortgage loan files, including review of loan applications, loan collateral, and flood/HOI insurance, and obtained all necessary information.
- Collaborated with the compliance department to eliminate procedural errors and data discrepancies.
- Trained and directed new hires during department orientations.
- Identified mortgage loan application deficiencies, and communicated issues to Underwriters and Supervisors.
- Experienced with TRID, FHA, VA, Conventional, FNMA/FHLMC, and loan collateral requirements.
- Conducted compliance reviews and ensured loan approvals met all completeness standards.
- Proficient in Encompass loan origination software.
Sr. Loan Processor
Stearns Lending LLC
08.2019 - 07.2020
- Analyzed and verified loan documentation for a pipeline of 150 refinance mortgage loans, consistently meeting or exceeding lending criteria.
- Sent initial disclosures and Loan Estimates from Encompass to buyer within 3 days of application.
- Sent change of circumstance loan estimates within 3 days of change request.
- Ordered all 3rd party verifications.
- Followed up on signed loan estimates within company timeframes.
Education
High School Diploma -
John Ehret High School
Adjusters License -
Texas Department of Insurance
11-2022
Skills
- Data entry
- Information verification
- Regulatory compliance
- Loan disclosures
- Document review
- Loan servicing
- Attention to detail
- Employment verification
- Dedicated work ethic
- Credit analysis
Timeline
Loan Processor
Mr. Cooper
06.2024 - 12.2024
Case Auditor
Randstad Staffing/Yardi
06.2022 - 01.2024
Loan Processor
Colonial Savings/CU Members
10.2020 - 04.2022
Sr. Loan Processor
Stearns Lending LLC
08.2019 - 07.2020
High School Diploma -
John Ehret High School
Adjusters License -
Texas Department of Insurance
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