Sherry Fletcher-Stone
Glassboro,NJ
Summary
Experienced professional with exceptional analytical and research abilities combined with strong interpersonal skills. Graduate-level education in marketing and healthcare management. Extensive expertise in business process development and risk management. Proven success in organizing and analyzing data, interpreting information, and achieving results while working in a fast-paced environment. Keen ability to adapt easily and learn independently.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Litigation Trial- Prep Representative
NJM Insurance Group
03.2020 - Current
- Evaluates, and coaches defense counsel regarding jury presentation resulting in favorable outcomes while providing valuable insight into potential jury reactions.
- Expedites case resolutions through skilled negotiation tactics during settlement discussions with opposing counsel resulting in over $75,000 in defense costs.
- Collaborates with outside counsel and staff attorney on case strategy resulting in positive outcomes.
- Demonstrated exceptional legal writing skills by creating persuasive summaries of complex case materials for attorney review and decision-making purposes.
- Advised attorneys on best practices concerning courtroom presentation techniques, leading to increased persuasiveness during trial proceedings.
- Improved client relationships with regular communication updates regarding case progress and potential strategies.
- Successfully managed multiple cases simultaneously, including settlement conferences, arbitrations, mediations and trials while maintaining exceptional attention to detail and meeting strict deadlines.
- Enhanced case efficiency by meticulously reviewing and analyzing legal documents for accuracy and relevance.
- Successfully negotiates difficult complex cases including verdicts resulting in savings of over $200,000 in 2024.
Senior Bodily Injury Representative
NJM Group
10.2010 - 06.2020
- Produced over $500,000 a year in savings through effective negotiations, and accurately identifying conflicting indicators and patterns in medical and financial investigations
- Developed positions for winning cases based on sound research
- Consistently exceeded company benchmarks for risk management, meeting deadlines, generating detailed and systematic documentation, research, data analysis, accuracy and interpretation of qualitative data
- Rated excellent-to-above average in all performance evaluations
- Maintained a five-year record of hitting the top 97 percentile in cooperate-wide in monthly quality rating
- Generated over $300,000 in savings by conducting strategic analysis and forecasting
- Rapidly responded to ad hoc research requests from other departments and teams
- Highest level of accuracy in aggregating information from multiple sources and performing segmentation or other analysis
- Conducted in-depth interviews in person and over the phone.
Senior Property Damage Examiner
NJM GROUP
10.2001 - 10.2010
- Effectively managed over 2,000 claims a year with the use of strong interpersonal, organizational and time management skills
- Provided a high level of service through consistent customer support with the use of internal policy, procedures, state regulations, industry trends and standards; as evidenced through written and verbal acknowledgement from the company’s CEO, as well as stakeholders and customers
- The ability to significantly master a sharp learning curve in a short period of time due to a keen ability to adapt easily and learn independently
- Turned-around training to improve performance of under-achieving employees
- Developed and conducted orientations ensures new hire compliance.
Education
Master of Public Administration - Health Concentration
KEAN University
UnionBachelor of Management Science - Marketing
KEAN University
Skills
- Client Engagement
- Data Analysis
- Business Process Improvement
- Multitasking
- Negotiation
- Research
- MS Office, Survey Monkey, SPSS
- Customer Relations
- Client Relationship Building
- Teamwork and Collaboration
- Time Management
- Analytical Thinking & Problem Solving
- Adaptability and Flexibility
Training
- Quantitative Analysis
- Business Organizations & Management
- Healthcare Marketing
- Healthcare Administrative Law
- Health Planning Methods
- Healthcare Finance
- Business Statistics
Certification
Associates In Claims (AIC)
Timeline
Senior Litigation Trial- Prep Representative
NJM Insurance Group
03.2020 - Current
Senior Bodily Injury Representative
NJM Group
10.2010 - 06.2020
Senior Property Damage Examiner
NJM GROUP
10.2001 - 10.2010
Master of Public Administration - Health Concentration
KEAN University
Bachelor of Management Science - Marketing
KEAN University
Associates In Claims (AIC)
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