Sherry Freeman
Ball Ground,GA
Summary
I wish to obtain to continue owning and managing my business. I believe I can use all the knowledge and expertise I have gained in the grooming industry. I believe I can be successful in this position by meeting and exceeding the industry’s standards.
My purpose is complete my graduate education and use my experience to achieve excellent results in business while adhering to strict policies and maintaining excellent customer service standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Small Business Owner
Couture Cuts Pet Salon, LLC
08.2013 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Conducted performance evaluations and provided constructive feedback to employees.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Veterinarian Technician/Aircraft Groomer
Hamby Road Animal Hospital
08.2007 - 05.2013
- Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
- Contributed to team collaboration and seamless workflow by assisting colleagues with tasks as needed, including restraining animals during procedures or providing additional support in the laboratory.
- Established trust with clients through empathetic handling of sensitive situations regarding their pets'' health issues or end-of-life decisions.
- Streamlined workflow processes with effective inventory management and restocking of supplies when necessary.
- Administered vaccinations and medications as prescribed by the veterinarian, safeguarding animal health.
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Comforted clients when pets were sick or dying and provided listening ear.
- Provided excellent customer service, addressing client concerns and answering questions on pet health.
- Educated pet owners on preventive healthcare measures, increasing overall pet wellness within the community.
- Ensured a safe environment for both animals and staff through proper sterilization of equipment and treatment areas.
- Explained preventive care measures for flea and tick control and heartworms.
- Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
- Monitored vital signs during surgical procedures, ensuring the safety of anesthetized animals throughout their operations.
- Consistently maintained a clean working environment by following strict sanitation protocols that adhered to industry standards.
- Enhanced client satisfaction by providing timely follow-up on their pets'' progress post-treatment, demonstrating genuine care for the well-being of their animals.
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Improved clinic efficiency by maintaining organized records of patients, medications, and treatments.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Performed dental cleanings using ultrasonic scaler.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Cleaned cat and dog ears to prevent ear infections.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Trimmed nails using clippers and grinders.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
- Optimized equipment use by performing regular maintenance checks keeping tools sharp and functional at all times.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Bachelor's Degree - Technical Management, Small Business Management and Entrepreneurship
DeVry University
Alpharetta, GA05.2015
A.S. - Computer Science
Gateway Community College
New Haven, CT05.2000
pet grooming
K9 Education Center
Berlin, CT10.1991
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Certification
- Pet CPR and First Aid, 03/05/14
- Certified Groomer, Not specified
Professional References
- Dr. Jannice Laketa, Associate Veterinarian, Hamby Road Animal Hospital, 08/01/07, 05/05/13
- Grace Miller, Couture Cuts Pet Salon, 08/01/13, Present
Timeline
Small Business Owner
Couture Cuts Pet Salon, LLC
08.2013 - Current
Veterinarian Technician/Aircraft Groomer
Hamby Road Animal Hospital
08.2007 - 05.2013
A.S. - Computer Science
Gateway Community College
pet grooming
K9 Education Center
Bachelor's Degree - Technical Management, Small Business Management and Entrepreneurship
DeVry University
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