Sherry Gagliardi
WINGDALE,NY
Summary
Dynamic professional with a proven track record at Lightning Legal Services LLC, excelling in customer service and database management. Demonstrated ability to lead teams to meet critical deadlines, enhance client satisfaction, and maintain meticulous financial records. A fast learner and very personable, I am committed to fostering business growth through honesty, integrity, and a strong work ethic.
Overview
15
15
years of professional experience
Work History
Deli Clerk, Baker, Cashier
Cousin's Cafe
Wingdale, NY
03.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Rotating stock, and following proper storage procedures.
Data Base Entry / Billing and Invoicing / Office M
Lightning Legal Services LLC
Albany, NY
04.2009 - 03.2020
- Managed up to 10 employees - met as a team to ensure that all deadlines would be executed in a timely manner to reach every deadline required. When there was a possible issue that could arise I set the best plan of action to get that fix and completely immediately.
- Track and follow all legal time sensitive deadlines to ensure proper services
- Enter case information with clear directions to process severs into out database and give client access.
- Inform client of completed work, invoice, send client copies of original paper work. Then file in correct files.
- Billing into Quickbooks, Had transfers, that I had to do into QuickBooks. Printed customer balance statements and forwarded and followed up for payment in a timely manner.
- Prepared detailed reports on account activity for open balances, and deadlines.
- Managed prioritizing workloads to ensure timely processing of invoices and payments and applied to customer balances
- Prompt follow-ups and clear communication with clients
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
- Responded to customer inquiries and provided detailed account information.
- Electronic filings - had to ensure that the courts and attorneys had all files they needed in time for court.
Education
Associate - Culinary Arts
Schenectady County Community College
Scotia, NY05.2006
Skills
- Customer Service
- Cleanliness
- Honesty and Integrity
- Strong Work Ethic
- Fast learner
- Help business grow and met goals
- Very personable
Timeline
Deli Clerk, Baker, Cashier
Cousin's Cafe
03.2022 - Current
Data Base Entry / Billing and Invoicing / Office M
Lightning Legal Services LLC
04.2009 - 03.2020
Associate - Culinary Arts
Schenectady County Community College