Sherry Hack
Harrogate
Summary
Dynamic and results-driven professional with extensive experience,while excelling in structured record-keeping and client communication. Proven track record in enhancing patient satisfaction and streamlining scheduling processes. Adept at analytical problem-solving, I effectively managed administrative tasks while fostering strong relationships with patients and colleagues.
Overview
29
29
years of professional experience
Work History
Patience Experience Advocate
PriMed Physicians
09.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Sent tasks to the clinical team for medication refills, and lab orders. phones for multiple offices.
- Answered phones for multiple offices.
- Entered demographics for new patient appointments.
- I learned how to use Allscripts and EPIC
- I have used WAVE and DIALPAD, for phone systems.
HID
PriMed Physicians
07.2015 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- I electronically filed paper records, that were scanned in by the offices.
- I processed medical records.
- Checked the status of incoming medical records.
Medical Receptionist
PriMed Physicians
07.2005 - 09.2015
- Managed patient scheduling and ensured timely appointments for optimal clinic flow.
- Coordinated insurance verification processes to enhance claim accuracy and reduce denied claims.
- Facilitated effective communication between patients and healthcare providers to improve service delivery.
- Oversaw administrative tasks, including patient registration and electronic health record management
- Collected Co-Pays and outstanding balances.
- Trained new staff on front desk procedures, enhancing team efficiency and patient interactions.
- Led initiatives to maintain compliance with HIPAA regulations in patient information handling.
Medical Receptionist
New Hope Orthopedics & Sports Medicine
11.2004 - 03.2005
- Oversaw administrative tasks, including patient registration.
- Implemented process improvements that streamlined appointment scheduling and reduced wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Receptionist
Oak Creek OB/GYN
02.1997 - 10.2004
- Oversaw administrative tasks, including patient registration.
- Filed paper charts.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
High School Diploma -
Stebbins High School
Dayton, OH06-1996
Skills
- Structured record-keeping methods
- Document evaluation
- Analytical problem-solving
- Client communication skills
Timeline
Patience Experience Advocate
PriMed Physicians
09.2020 - Current
HID
PriMed Physicians
07.2015 - 09.2020
Medical Receptionist
PriMed Physicians
07.2005 - 09.2015
Medical Receptionist
New Hope Orthopedics & Sports Medicine
11.2004 - 03.2005
Medical Receptionist
Oak Creek OB/GYN
02.1997 - 10.2004
High School Diploma -
Stebbins High School