Sherry Harps
Jacksonville,FL
Summary
Detail-oriented Health Care major (4.0 GPA) with 35years of work experience. Aiming to leverage a proven knowledge of customer service, patient relations, data collection and analysis skills to successfully fill the Management role in your department. Frequently praised as hard-working by my peers, I can be relied upon to help you succeed in achieving your goals. Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers several years of experience leading talented teams and exceeding objectives. Background includes strong history in healthcare industry.
Overview
32
32
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Baptist Medical Center Beaches
Jacksonville Beach, FL
02.2020 - Current
- Duties include scheduling for the staff. • Handle timekeeping for the team. *Handle quality assurance for the team to help them achieve goals and to make sure that they are meeting all Patient access services competency requirements. • Run and work reports such as missed consents reports, pre registration reports/work queues* QA reports. • Assist with Medallion Members/VIP patients with their scheduling and registration. • Maintain employee logs with errors. • Monthly employee report cards. *Handling of coaching and annual evaluations of employees. • Hiring, and termination of employees.* Assist in all areas of PAS for Baptist Beaches • Verification of eligibility • Collections and processing of payments • Preparation and Handling of daily deposits and reconciliation report* Running estimates • Running medical necessity • Scanning insurance cards • Arriving accounts • Obtaining consents* Visiting patients rooms and verifying demographics and obtaining consents • Handling of all staffing issues • Resolution of patient complaints • Handling of employee disputes. • On the grievance committee •Handling of work queues • All other duties as assigned.
- Completed and graduated the emerging Leaders program in which my team came in second on our OPI project.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
TEAM LEADER
Baptist Medical Center Beaches
Jacksonville Beach, FL
07.2018 - 02.2020
- Team leader for Baptist Beaches and Town Center Patient Access Services
- Responsibilities include scheduling for all PAS staff, handling timekeeping, quality assurance, assisting with Medallion Members, hiring and termination of employees, coaching and evaluations, dispute resolution, handling patient complaints, registration in all PAS areas, eligibility verification, scanning of insurance cards, collection and processing of payments, and other duties as assigned.
CNA
APPEX
Jacksonville, FL
02.2016 - 02.2020
- Team leader for Baptist Beaches and Town Center Patient Access Services
- Responsibilities include scheduling for all PAS staff, handling timekeeping, quality assurance, assisting with Medallion Members, hiring and termination of employees, coaching and evaluations, dispute resolution, handling patient complaints, registration in all PAS areas, eligibility verification, scanning of insurance cards, collection and processing of payments, and other duties as assigned.
PFS ANALYST
Baptist Medical Center - CBO for Primary Care
Jacksonville, FL
02.2013 - 07.2018
- Handling of legal accounts, primary contact for collection agencies, handling adjustments on charity and deceased accounts, handling payment posting, contacting insurance companies for reimbursement, handling collection queues, processing collection account reports, handling Baptist Primary Care email, customer service calls, correction of accounts, verification of insurance eligibility, registrations and updates, and other duties as assigned.
SUPERVISOR OF CUSTOMER SERVICE AND SELF PAY
Baptist Medical Center
Jacksonville, FL
10.2009 - 02.2013
- Supervision of the customer service department, staffing, interviewing, counseling, disciplinary action, employee evaluations, monitoring employee call times and performance, handling self-pay team, customer service phone lines, working supervisor, analyst position, lead insurance follow-up team, contacting insurance companies, resubmitting claims, handling legal accounts, payment posting, processing refunds, verification of insurance eligibility, registrations and updates, and other duties as assigned.
TEAM LEAD
Baptist Medical Center
Jacksonville, FL
08.2003 - 10.2009
- Lead a team of 15-20 people, answering questions and assisting with issues, customer service representative, phone calls to insurance companies, filing claims, clerical and data entry, posting of insurance and patient payments, processing credit card payments, verification of insurance eligibility, registrations and updates, and other duties as assigned.
CUSTOMER SERVICE REPRESENTATIVE
Baptist Medical Center
Jacksonville, FL
01.1999 - 08.2003
- Customer service representative, phone calls from patients regarding bills, phone calls to insurance companies, handling reprocessing of claims, filing claims, clerical and data entry, posting of insurance and patient payments, verification of insurance eligibility, registrations and updates, and other duties as assigned.
CLAIMS PROCESSOR AND CUSTOMER SERVICE
Prudential/Aetna Dental
Jacksonville, FL
06.1992 - 01.1999
- Processing of dental claims, customer service calls, negotiation of claim settlements, analysis of information, interview or correspondence with agents and claimants, processing of returned mail, handling of charity, deceased, and bankruptcy accounts, and other duties as assigned.
Education
Health Care Administration - Healthcare Management
FSCJ
Jacksonville, FL06-2025
High School Diploma -
EDWARD H WHITE
06.1992
Skills
- Proficient in Windows, Excel, MS Word, MS Office, Internet Explorer, Google Chrome, 10 key by touch, Excellent at typing, Supervision and management skills, EPIC certified
- Complex Problem-Solving
- CNA licensed in Florida
- Staff Management
- Process Improvement
- Problem-Solving
- Organization and Time Management
- Goal-Oriented
Certification
CNA licensed in Florida
CHAA Certification
EPIC Certified
Extracurricular Activities
Emerging Leaders Program
References
References available upon request
Accomplishments
- Nominated for Magnet award
- Graduated from Emerging Leaders
Timeline
SUPERVISOR
Baptist Medical Center Beaches
02.2020 - Current
TEAM LEADER
Baptist Medical Center Beaches
07.2018 - 02.2020
CNA
APPEX
02.2016 - 02.2020
PFS ANALYST
Baptist Medical Center - CBO for Primary Care
02.2013 - 07.2018
SUPERVISOR OF CUSTOMER SERVICE AND SELF PAY
Baptist Medical Center
10.2009 - 02.2013
TEAM LEAD
Baptist Medical Center
08.2003 - 10.2009
CUSTOMER SERVICE REPRESENTATIVE
Baptist Medical Center
01.1999 - 08.2003
CLAIMS PROCESSOR AND CUSTOMER SERVICE
Prudential/Aetna Dental
06.1992 - 01.1999
Health Care Administration - Healthcare Management
FSCJ
High School Diploma -
EDWARD H WHITE
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