Sherry Hellen

• Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Checked guests' identification before serving alcoholic beverages.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
• Overcame objections and closed sales while following company policies and legal requirements.
• Trained team members in successful strategies to meet operational and sales targets.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.

Two-year program completed in only months

• Awarded National Honor society
• Awarded High Honors Medal
• 4.0 GPA