Sherry Hone
Layton,UT
Summary
Welcoming, personable, and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
9
9
years of professional experience
Work History
Optical Shop Assistant
Country Hills Eye Center
05.2019 - 11.2021
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit, or credit card.
- Remained calm and composed in tense situations involving angry or upset customers.
Apparel Supervisor
Shopko Stores Operating Co. LLC
09.2018 - 05.2019
- Enhanced visual appeal of store displays, resulting in increased foot traffic and sales.
- Trained new hires on company policies, procedures, and best practices for excellent customer service.
- Established a positive work environment by fostering strong team dynamics and open communication among staff members.
- Provided exemplary customer service to guests.
Operations Administrative Assistant
Key Energy Services
11.2016 - 09.2017
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Entering data into Excel spreadsheets
- Updating DOT files
Lead Front Office Receptionist
Western Medical Associates
09.2012 - 06.2016
- Enhanced guest satisfaction by efficiently managing front office operations and addressing inquiries promptly.
- Managed inventory of supplies for the front office area, maintaining adequate stock levels for uninterrupted operation.
- Managed scheduling for receptionist team members, optimizing coverage while minimizing labor costs.
- Assisted management with reporting requirements by maintaining detailed records of daily activities at the front desk area.
- Trained new receptionists on company policies and procedures, fostering a consistent level of service across the team.
Education
High School Diploma -
Uintah High School
Vernal, UT05-1982
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO11-2011
Skills
- Client support
- Professional phone communication
- Efficient cash transactions
- Comprehensive understanding of products
- Relationship building
Timeline
Optical Shop Assistant
Country Hills Eye Center
05.2019 - 11.2021
Apparel Supervisor
Shopko Stores Operating Co. LLC
09.2018 - 05.2019
Operations Administrative Assistant
Key Energy Services
11.2016 - 09.2017
Lead Front Office Receptionist
Western Medical Associates
09.2012 - 06.2016
High School Diploma -
Uintah High School
Associate of Science - Medical Billing And Coding
Colorado Technical University
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