Sherry Hong
HONOLULU,HI
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
TDI Claims Representative
John Mullen & Co Inc
Honolulu, HI
08.2016 - 10.2025
- Communicated with claimants, providers, and adjusters to gather facts and resolve discrepancies.
- Evaluated claims documentation to determine coverage, liability, and appropriate next steps.
- Investigated loss reports and supporting records to validate claim eligibility and exposure.
- Processed claim files accurately, ensuring compliance with policy terms and internal procedures.
Cashier
City Mill CO. Ltd.
Honolulu, HI
03.2015 - 07.2016
- Delivered courteous customer service, answering product questions and directing shoppers to appropriate departments.
- Processed POS transactions accurately, balancing cash drawers and resolving register discrepancies.
- Handled returns, exchanges, and refunds while following store policies and documentation requirements.
- Maintained checkout lane efficiency by organizing supplies and managing customer flow during busy periods.
Airline Customer Service Agent
Hallmark Aviation Services
Honolulu, HI
10.2014 - 03.2015
- Resolved travel disruptions and rebooked itineraries while maintaining calm, professional customer communication.
- Managed passenger check-in, document verification, and boarding procedures using airline departure control systems.
- Coordinated gate operations with ramp, flight, and cabin teams to support on-time departures.
- Processed baggage claims, seat assignments, and special service requests with accuracy and discretion.
Education
High School Diploma -
Mililani High School
Mililani, HISkills
- Microsoft Office
- Insurance claims review
- Claims investigation
- Time management
- Customer service
- Work ethic
- Conflict resolution
- Customer relations management
Accomplishments
Travel Institute of the Pacific
Hallmark Aviation Services
Certification
Worker's Comp Adjuster License
Timeline
TDI Claims Representative
John Mullen & Co Inc
08.2016 - 10.2025
Cashier
City Mill CO. Ltd.
03.2015 - 07.2016
Airline Customer Service Agent
Hallmark Aviation Services
10.2014 - 03.2015
High School Diploma -
Mililani High School