Sherry Keller

• Reduced complications from vascular access devices by providing ongoing education and support to nursing staff on proper care techniques.
• Enhanced patient safety through strict adherence to infection control protocols and aseptic techniques during procedures.
• Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
• Participated in quality improvement projects focused on enhancing overall procedural success rates for the department.
• Increased hospital efficiency by streamlining workflows for vascular access procedures, reducing wait times for patients.

Drew blood on patients in a timely manner

Computer work on charting and patient care

Answered phones and properly advised clients on what they needed

Worked on specimens and getting them to the right area to be tested

• Followed all company policies and procedures to deliver quality work.
• Enhanced team productivity by streamlining processes and implementing time-saving strategies.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Developed and implemented systems to track customer feedback and satisfaction.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Conducted regular reviews of operations and identified areas for improvement.
• Gained extensive knowledge in data entry, analysis and reporting.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong communication and organizational skills through working on group projects.
• Proven ability to develop and implement creative solutions to complex problems.
• Skilled at working independently and collaboratively in a team environment.
• Delivered services to customer locations within specific timeframes.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.