Sherry Laney

Putting in insurances, running them through eligibility, verifying demographics, etc. scheduling office Hysteroscopy’s , scheduling HSG’s at the hospital for patients, (doing patient’s paperwork for this) making charts for new patients for each doctor, work our inbox of patient calls and messages, run the doctors charge sheets for each day, scan in data, check patients in and out, go over their accounts with them if needed, collect copays, self pay balances, help in file room, fax and copy what is needed, call patients for scheduling, run missing charge reports and work them, make up the IVF packets.

• Explained policies, procedures and services to patients.
• Provided assistance in resolving coding errors that resulted in inaccurate billings.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Identified potential bad debt write-offs by analyzing patient accounts.
• Obtained informed consent and payment documentation from patients and filed in system.
• Processed credit card payments accurately and securely.
• Documented all interactions with patients regarding billing issues in a timely manner.
• Managed inventory and supplies to ensure materials were available when needed.

• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Greeted patients, verified insurance and collected co-payments.
• Processed orders for medical supplies and lab equipment.
• Organized office supplies and ordered new items when necessary.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Compiled and organized patient records, ensuring confidentiality and compliance.
• Assisted chiropractors in patient care, including setting up treatment rooms.
• Kept patient rooms clean between services and removed used linens for laundering.
• Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
• Ensured cleanliness of equipment used during treatments.
• Managed inventory of office and treatment supplies, ensuring adequate stock.
• Trained new staff on office procedures and patient care techniques.
• Performed electric muscle stimulation
• Therapy under doctors supervision.
• Provided support to patients experiencing pain or discomfort before or after treatment sessions.
• Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
• Scheduled appointments for patients both in person and over the phone.
• Positioned patients properly during examination or treatment for comfort and safety.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Checked out patients at end of visit, collecting any remaining balances due from them.
• Maintained cleanliness and organization of the office and treatment areas.
• Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
• Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Monitored appointment schedules throughout the day to ensure proper flow of operations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.