Sherry Mackintosh
Newaygo,MI
Summary
Accomplished IT Manager at Lake Michigan Credit Union, adept in Business Continuity, Disaster Recovery and team development. Spearheaded the creation of the ATM department, enhancing operational efficiencies by implementing business continuity plans. Excelled in risk mitigation and team collaboration, ensuring seamless business operations and superior service delivery.
Overview
18
18
years of professional experience
Work History
IT Manager
Lake Michigan Credit Union Headquarters
08.2011 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve efficiencies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Supervised staff and delegated tasks to maintain positive, productive IT operations.
- Negotiated and executed contracts on behalf of department.
- Verified customer information for orderly, up-to-date online systems.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed software application and disaster recovery testing to guarantee business readiness.
- Supported business continuity and disaster recovery.
- Conducted and participated in annual disaster recovery exercises.
- Planned effective disaster recovery and business continuity solutions.
- Supported and assisted with execution of disaster recovery and business continuity processes and events.
- Implemented, created and tested business continuity plans.
- Created business continuity plans for department in event of disaster or outage.
- Annually conducted business continuity procedure testing to prepare for unplanned emergencies and test contingency plans.
- Facilitated and gathered requirements to develop and maintain business continuity plans.
ATM Supervisor
Lake Michigan Credit Union Headquarters
10.2006 - Current
- Created the ATM department and internal processes for a successful and cost-efficient business unit
- Monitored software enabling the credit union to process all debit and credit card transactions
- Brought an outside credit union in and serviced their ATM fleet
- Implemented TR39 Audit procedures and conducted annual audits with an outside auditor
- Processed monthly vault and ATM audits with zero error rate.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
- Performed banking, business administration, and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to balance vaults and ATM machines.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, and annual reports.
- Evaluated and negotiated contracts to procure favorable financial terms.
Education
Associate of Arts - Business Administration
American River College
Sacramento, CASkills
- Team Collaboration
- Information confidentiality
- Business Continuity Planning
- Disaster Recovery
- Documentation Management
- Team Development
- Contract Management
- Project Management
- Document Management
- System Testing
- Attention to Detail
Timeline
IT Manager
Lake Michigan Credit Union Headquarters
08.2011 - Current
ATM Supervisor
Lake Michigan Credit Union Headquarters
10.2006 - Current
Associate of Arts - Business Administration
American River College
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