Sherry Montalto
Bolingbrook,IL
Summary
Results-oriented professional with extensive experience in patient registration and insurance verification at AdventHealth. Demonstrated success in improving customer satisfaction through strong communication and relationship-building skills. Skilled in Microsoft Office and record management, ensuring data integrity while providing exceptional service in high-pressure environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Lead Patient Service Representative
AdventHealth
Bolingbrook, IL
02.2023 - Current
- Executed pre-registration activities by collecting demographic information from patients before visits.
- Resolved patient complaints promptly while ensuring high-quality customer service standards.
- Cultivated positive relationships with physicians, nurses, vendors, and healthcare team members.
- Performed patient registration, scheduled appointments, verified insurance coverage, and collected payments.
- Maintained accurate medical records by efficiently filing and retrieving documents from electronic health record system.
- Delivered professional customer service to patients and families throughout interactions.
- Conducted face-to-face interviews for patient registration to gather demographic and medical information.
Administrative Assistant
Lauzen Accounting
Warrenville, IL
08.2019 - 07.2022
- I answer the phones and greet clients when they come in, data entry update computer programs with new information scanning documents and filing
Cook/Cashier
Papa's Pizza Place
Woo ridge
10.2006 - 08.2021
- Prepare food, answers phones and cash customers out at the register
Insurance Verification Coordinator
Lexington Health Network
Lombard, IL
03.2019 - 08.2019
- I verify that our patients have valid insurance and doesn't need prior authorization
Account Executive
Bibby Financial Services, Inc
Lombard, IL
02.2010 - 09.2018
- Responsibilities provide customer service for our clients, review financials and make risk decision base on the information provide.
- Answer phone calls, enter information in the computer system.
Records clerk/ Records Director
Bolingbrook Police Department
Bolingbrook, IL
09.1994 - 06.2009
- Verified data integrity and accuracy.Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Managed 8 employees 24/7 office setting
- Efficient in Microsoft Office suites
- In charge of the Freedom of Information Act
- In charge of reporting part one crimes to the state
Education
High school -
Bolingbrook High School
Bolingbrook, IL06.1992
Skills
- Cashier and customer service
- Budget management
- Financial reporting
- Clerical support
- Microsoft Office proficiency
- Fast food operations
- Reception and scheduling
- Data entry and filing
- Insurance verification and patient registration
- Office management and administration
- Communication skills
- Record management systems (RMS)
- Office equipment operation
- Training and volunteer coordination
- Health insurance knowledge
- Patient identity verification
- Appointment reminders
Assessments
- Filing & organization, Proficient, 08/01/18
- Working with MS Word documents, Completed, 06/01/19
- Written communication, Familiar, 08/01/18
- Receptionist, Familiar, 06/01/19
- Administrative assistant/receptionist, Familiar, 01/01/21
- Data entry: Accuracy, Highly Proficient, 09/01/20
- Spreadsheets with Microsoft Excel, Completed, 01/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Administrative Assistant
Certification
Certified Medical Administrate Assistant - 05/19/2024
Medical Coder and Billing Certification - June 2024
Certified Electronic Health Records Specialist - 06/16/2024
Timeline
Lead Patient Service Representative
AdventHealth
02.2023 - Current
Administrative Assistant
Lauzen Accounting
08.2019 - 07.2022
Insurance Verification Coordinator
Lexington Health Network
03.2019 - 08.2019
Account Executive
Bibby Financial Services, Inc
02.2010 - 09.2018
Cook/Cashier
Papa's Pizza Place
10.2006 - 08.2021
Records clerk/ Records Director
Bolingbrook Police Department
09.1994 - 06.2009
High school -
Bolingbrook High School