HR Manager
Open To Work
Sherry Montique
Oakwood Care Center
Abingdon,MD
15
years of professional experience
6
years of post-secondary education
Results-driven HR Manager with 5 years of experience in employee relations, compliance, and HRIS systems. Led end-to-end staffing processes, developed training programs, and ensured compliance with labor laws. Specialized in performance management and employee retention strategies to enhance operational efficiency.
Work History
Human Resources Manager
3 Years 9 Months- Orchestrated the end-to-end staffing process, encompassing recruitment, interviewing, hiring, and onboarding.
- Developed training materials and performance management programs to clarify job responsibilities and support employee development.
- Investigated and resolved employee issues and conflicts.
- Maintained organizational compliance with all local, state, and federal regulations.
- Utilized performance management tools to deliver guidance and feedback to the team.
- Administered company HR policies with consistent application.
- Partnered with management to align HR goals with business initiatives and enhance workforce engagement.
- Applied knowledge of ADA laws, FMLA, Worker's Compensation, OSHA regulations, and I-9 verification.
- Ensured adherence to all labor laws and regulations.
- Managed and maintained HR systems and processes.
- Conducted performance and salary reviews.
- Analyzed compensation and benefits trends.
- Designed and implemented employee retention strategies while managing employee relations issues, including disputes and disciplinary measures.
Business Office Manager
1 Year 6 Months- Managed and optimized business office operations, aligning personnel activities with established policies and procedures.
- Maintained financial record-keeping system, overseeing month-end close activities for charge capturing and timely submission of billing statements and invoices to payers.
- Supervised facility billing, accounts receivable, and collection activities, ensuring accuracy and compliance in financial operations.
HR/Business Office Manager
6 Months- Directed all facility billing, accounts receivable, and collection activities, supervised billing and collections personnel.
- Facilitated the new hire orientation process.
- Established and maintained a comprehensive financial record-keeping system, overseeing month-end close activities and ensuring accurate submission of billing statements and invoices to payers.
- Managed staffing process, including recruitment, interviewing, hiring, and onboarding to build a capable team aligned with organizational needs.
- Organized, evaluated, and monitored business office operations, managing assigned personnel according to established policies and procedures.
- Directed all facility billing, accounts receivable, and collection activities, supervising billing and collections personnel.
- Established and maintained a comprehensive financial record-keeping system, overseeing month-end close activities for charge capturing and submitting all billing statements and invoices to payers.
- Ensured job descriptions were updated to reflect current requirements.
Business Office Manager
1 Year 2 Months- Administered facility billing, accounts receivable, and collection activities, supervising billing and collections personnel to ensure accurate financial management.
- Established and maintained financial record-keeping system, overseeing month-end close activities for charge capturing and submission of billing statements and invoices to payers.
- Organized, evaluated, and monitored business office operations, managed assigned personnel in accordance with established policies and procedures.
Senior Business Office Manager
7 Months- Supported business office functions, enhancing billing and accounts receivable processes within nursing home setting.
- Compiled month-end reporting and conducted monthly accounts receivable reviews, analyzing aging for direct billing of Medicaid, Medicare, and Managed Care products, with a focus on maintaining A/R goals through effective collection methods.
- Facilitated resident enrollment for direct deposit of income (SSA, SSI, VA benefits, pension checks), ensuring accurate and timely completion.
- Implemented targeted collections strategies to enhance recovery rates.
- Provided support and assistance with business office functions, including billing and accounts receivable within a nursing home setting.
- Executed an extensive collections strategy.
Regional Business Office Manager
1 Year 11 Months- Liaised between Central Business Office and facilities to enhance communication, ensure compliance with business office initiatives, and resolve facility-related issues.
- Scheduled and conducted A/R review calls with facilities, offering guidance and next steps for accounts in question, including RVPs, Senior Director of A/R, VP of Revenue Cycle, and Administrators.
- Managed Medicaid application process and follow-ups, engaging residents' families to secure timely filings.
- Acted as the liaison between the Central Business Office and facilities to facilitate communication and uphold new business office initiatives while addressing facility-related issues.
- Managed MDS dependencies on the billing process within Point Click Care and Triple Check procedures.
- Managed MDS dependencies on the billing process within Point Click Care and Triple Check procedure.
- Prepared month-end reports for Private Pay and MDP accounts requiring follow-up, distributing them to facilities in preparation for monthly A/R review calls.
- Delivered comprehensive training and education, including annual, quarterly, and on-site sessions.
- Coordinated with facilities to ensure compliance in managing resident trust funds per state regulations and company policy.
Business Office Manager
1 Year 2 Months- Managed accounts payable, accounts receivable, and customer service, collaborating with admissions, social services, and nursing to ensure accurate census reporting.
- Compiled month-end reporting and conducted monthly accounts receivable reviews, analyzing aging for direct billing of Medicaid, Medicare, and Managed Care products, focusing on maintaining A/R goals through aggressive collection methods.
- Managed resident trust funds, establishing accounts for residents and ensuring proper documentation obtained from Admissions.
- Managed resident trust funds, establishing accounts for residents who authorized the facility to handle their funds via signed documentation obtained from Admissions.
- Compiled month-end reports and conducted accounts receivable reviews, analyzing aging for direct billing of Medicaid, Medicare, and Managed Care products to maintain A/R goals.
- Directed staffing process, recruiting, interviewing, hiring, and onboarding new staff.
Business Office Manager
9 Months- Managed and trained 6 office personnel, including reception, AP, AR, and customer service roles, collaborating closely with admissions, social services, and nursing to ensure accurate census reporting and resolving resident and family billing questions, complaints, and concerns.
- Executed full-cycle recruiting for nursing assistant and dietary assistant positions, including job postings, scheduling, and interviewing.
- Performed HR duties, including full-cycle recruiting for Nursing Assistant and Dietary Assistant positions, job posting (internal and external), scheduling, interviewing (internal and external), new hire training and orientation, processing bi-weekly payroll, processing incident reports, and maintaining incident files. Managed the OSHA Log, and communicated with the Loss Control Specialist and Worker's Compensation insurance carrier.
- Compiled month-end reports and conducted weekly accounts receivable reviews, analyzing aging reports for direct billing of Medicaid, Medicare, and Managed Care products to meet A/R goals through proactive collection strategies.
Traveling Business Office Manager
1 Year 11 Months- Supported business office functions, including billing and accounts receivable, enhancing operational efficiency within nursing home setting.
- Incorporated new processes to optimize workflows within the business office, coordinating with the Nursing Home Administrator, Regional Business Office Consultants, Regional Vice President, and Central Business Office on monthly work plans, goals, and objectives.
- Provided support and assistance with business office functions, including billing and accounts receivable within a nursing home setting.
- Assumed acting Business Office Manager responsibilities, assessed business office functions, and presented observations and recommendations for improving policy and procedure adherence.
- Incorporated new processes to optimize workflows within business office, coordinating with Nursing Home Administrator, Regional Business Office Consultants, Regional Vice President, and Central Business Office to align on monthly work plans and objectives.
Education
Master - Human Resource Management
Bachelor of Science - Technology Management
Skills
HR Management
Recruitment Software
Payroll Management
HR Information Systems
Workforce Management
HR Analytics
Workforce Analytics
Regulatory Compliance Tracking
Safety Regulatory Compliance
Claims Management
Financial Reporting
Billing Software
Database Management
Timekeeping Systems
Time Management
Project Management
Operational Efficiency
Data Analysis
Compliance
Employee Development
Labor Relations
HR Policy Development
Workplace Mediation
Conflict Resolution
Client Relations
Citrix- Data Management
Personal Information
Title: HR Manager
Work Preference
Job Search Status:
Open to work
Work Type
Full TimeContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Bel Air, MD
Open to relocation:
Yes
Minimum Desired Compensation
$80000/yr
Timeline
Human Resources Manager
Oakwood Care Center
12.2022 - CurrentRead More
Business Office Manager
Sterling Care Riverside Nursing & Rehab
06.2021 - 12.2022Read More
HR/Business Office Manager
Cooper Ridge Nursing & Assisted Living Center
10.2020 - 04.2021Read More
Business Office Manager
Villu Rosa Nursing and Rehabilitation
06.2019 - 08.2020Read More
Senior Business Office Manager
Consulting Support Services, LLC
08.2018 - 03.2019Read More
Regional Business Office Manager
MIMA Health Care & Mid-Atlantic Health Care, Inc
09.2016 - 08.2018Read More
Business Office Manager
Maplewood Nursing and Rehab
06.2015 - 08.2016Read More
Business Office Manager
Dresher Hill Health and Rehab
02.2014 - 11.2014Read More
Traveling Business Office Manager
Consultant Support Services
03.2012 - 02.2014Read More
Keller Graduate School of Management
Master from Human Resource Management
12.2009 - 02.2012Read More
DeVry University
Bachelor of Science from Technology Management
10.2005 - 06.2009Read More