Sherry Mueller
Ingleside,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
General Manager
Omnicare, CVS Health
Milwaukee
11.2021 - 11.2023
- Oversaw and managed multiple areas of Milwaukee Long-Term Pharmacy operation
- Maintained operational performance of the pharmacy by resolving medication sourcing and staffing issues while consistently meeting P&L goals
- Engaged employees to work as team and build optimal efficiency in pharmacy operations
- Effectively increased customer satisfaction from 46 percent to 85 percent within 1 year by working with internal and external partners to ensure medication needs are met
- Successfully got Southern Wisconsin Center dispensing method changed from Cycle Fill to Ready Fill, saving time and resources to fill medications using automation
- Successfully rolled out employee-based delivery driver team
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring management personnel on principles, industry practices, company procedures, and technology systems.
Innovations Consultant, Process Improvement LTC Innovation
Omnicare, CVS Health
Remote
12.2018 - 11.2021
- Worked with team on project work with discovery, ideation, solutioning, business requirements and roll out for various projects (e.g., Automatic refill projects, Cycle Fill and Anniversary Fill, Medication on time, post consumption billed orders)
- Worked on compliance program to implement systematic documentation for automatic filling programs impacted 100 Warehouse Pharmacies and more than 16.7M prescriptions, 20% of Omnicare's total business
- Skilled Collaborator within matrixed organization with cross functional teams such as Customer Facing, IT, Compliance and Pharmacy Operations to create, train and support materials to facilitate project implementation.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
Senior Operations Support/Compliance Tech
Omnicare, CVS Health
Des Plaines
02.2013 - 12.2018
- Rolled out One track program to track over 200 emergency boxes
- Provided documentation for insurance audits
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Resolved escalated customer complaints swiftly and professionally, maintaining strong client relationships during difficult situations.
Clinical Intervention Project Manager
Omnicare, CVS Health
Des Plaines
08.2011 - 02.2013
- Responsible for customer reporting to ensure prior authorizations were completed
- Developed department goals and monitored accuracy.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Mentored lead team members in project management best practices to enhance their skills and contribute to better overall performance.
- Analyzed project performance data to identify areas of improvement.
Clinical Intervention Manager
Omnicare, CVS Health
Des Plaines
02.2009 - 08.2011
- Managed Medicare Part D and commercial plans activity and prior authorizations.
- Onboarded 60 new employees with training and new hire documentation.
- Developed Lead positions
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Clinical Intervention Supervisor
Omnicare, CVS Health
Des Plaines
09.2006 - 01.2009
- Supervised technicians and pharmacists
- Developed workflow for Medicare D covered alternatives and prior authorizations
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Maintained database systems to track and analyze operational data.
Clinical Intervention/Prior Authorization Coordinator
Omnicare, CVS Health
Des Plaines
04.2002 - 09.2006
- Contacted insurance companies to find out what information was needed to get Medicare D insurance to cover medications
- Generated therapeutic interchange recommendations with 93% acceptance from doctors
- Responsible for gathering information and documentation to submit prior authorizations to health insurance companies.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Triage/Order Entry Supervisor
Omnicare, CVS Health
Des Plaines
06.1999 - 04.2002
- Started and established functional triage department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Communicated with customers to address order inquiries, changes and cancellations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Records Technician
Omnicare, CVS Health
Des Plaines
08.1997 - 06.1999
- Maintained, stored, and retrieved patient health information
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Verified accuracy of patient information in medical records.
- Generated and maintained statistical data related to medical records.
Education
Licensed EMT - EMT
St Anthony's Hospital
Denver, CO09.1992
High School Diploma -
Wheeling High School
Wheeling, IL01.1990
Skills
- Operations Analysis
- Performance Tracking
- Issue Resolution
- Customer Relationship Management
- Attention to Detail
- Idea Development and Brainstorming
- Project Implementation
- Research and Development
- Process Improvement
- Business Analysis
- Creative solutions
- Process improvement solutions
- Training employees
- Multitasking
- Workflow Optimization
- Software Implementation
Timeline
General Manager
Omnicare, CVS Health
11.2021 - 11.2023
Innovations Consultant, Process Improvement LTC Innovation
Omnicare, CVS Health
12.2018 - 11.2021
Senior Operations Support/Compliance Tech
Omnicare, CVS Health
02.2013 - 12.2018
Clinical Intervention Project Manager
Omnicare, CVS Health
08.2011 - 02.2013
Clinical Intervention Manager
Omnicare, CVS Health
02.2009 - 08.2011
Clinical Intervention Supervisor
Omnicare, CVS Health
09.2006 - 01.2009
Clinical Intervention/Prior Authorization Coordinator
Omnicare, CVS Health
04.2002 - 09.2006
Triage/Order Entry Supervisor
Omnicare, CVS Health
06.1999 - 04.2002
Medical Records Technician
Omnicare, CVS Health
08.1997 - 06.1999
Licensed EMT - EMT
St Anthony's Hospital
High School Diploma -
Wheeling High School