Sherry Neal-Owens

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Also, Performed tasks as member of line staff to reduce wait time.
• Notified management of compliance and workplace safety issues from department and recommended simple solutions.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Interviewed and hired Lab Support Service Specialists for WellStar.
• Upheld all compliance standards and kept team in line with requirements.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
• Managed effective schedules for each team member to maintain for the phlebotomy department responsibilities and needs.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Developed and implemented training processes to achieve high quality of care for patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Organized daily work based on collection priority.
• Assisted in training and onboarding new phlebotomists.

• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
• Established strong relationships with patients through compassionate care and excellent bedside manner.
• Achieved high customer satisfaction scores by addressing concerns promptly and professionally.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Used personal protective equipment correctly to protect coworkers and patients.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Verified patients' identification for proper sample collection in accordance with laboratory protocols and regulations.
• Verified proper storage and transportation of specimens to laboratories.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Perform blood collections by venipuncture and capillary techniques for all age groups, collect specimens for drug screens, paternity tests, alcohol tests etc.

• Process billing information and collect payments when required

• Prepare all collected specimens for testing and analysis

• Maintain patient and specimen information logs

• Provide superior customer service to all patients

• Administrative and clerical duties as necessary which included accurate entry of patient information in a timely manner

• Travel to additional sites when need