Sherry Phillips
Pelican,LA
Summary
Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Overview
8
8
years of professional experience
Work History
Dispatcher
DeSoto Parish Sheriff Office
Mansfield , LA
11.2016 - Current
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Manager
Cash Advance Loan Payday
Mansfield, LA
05/05/03 - 12.2004
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Mansfield High School
Mansfield, LA05-1999
Skills
- Dispatch Coordination
- Customer Relations
- Work Order Management
- Schedule Management
- Data Entry
- Updating logs
- Dispatching procedures
- Adjusting routes
- Critical thinker
- Stress Tolerance
- Customer Relationship Management
- Incident Reporting
- Geographical knowledge
Affiliations
- Love the outdoors, hunting, fishing, hiking when able to.
- Spending time with family is always great!
- Love to read in my down time when I can.
Timeline
Dispatcher
DeSoto Parish Sheriff Office
11.2016 - Current
Manager
Cash Advance Loan Payday
05/05/03 - 12.2004
High School Diploma -
Mansfield High School
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