Summary
Overview
Work History
Education
Skills
About Me
References
Timeline
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Sherry Southmayd

Deering,NH

Summary

Seasoned professional, multi-tasking Office Specialist serving as valuable resource to busy office. Reliable and dedicated to excellent customer service and clerical support. Hardworking, team orientated with multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Business Office Specialist

Amedisys Home Hospice
Bedford, NH
02.2019 - 08.2022
  • Scheduled appointments and maintained employee appointment calendar using MS Outlook.
  • Responded appropriately in challenging situations calling for sensitivity and independent judgment.
  • Identified needs of customers promptly and efficiently.
  • Organized paper filing system to maintain accurate records.
  • Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
  • Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
  • Answered multi-line phone system and accurately routed calls to correct individuals.
  • Operated office equipment, such as copy machine, scanner and printer.
  • Sorted incoming mail and delivered to appropriate employees or departments.
  • Ordered office supplies for supply closet inventory.
  • Completed various tasks for team members using copy machine and fax machine.
  • Greeted arriving customers and announced to appropriate employees.
  • Performed general administrative tasks such as scheduling appointments, ordering supplies, answering phones.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Office Coordinator - Breast Care Center

Catholic Medical Center
Manchester, NH
10.2007 - 09.2018
  • Managed office inventory and placed new supply orders.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Supported other teams with various administrative tasks when required.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Responsible for ordering business cards for staff members when needed.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Resolved customer complaints or answered customers' questions.
  • Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
  • Collaborated closely with staff to effectively smooth and improve office operations.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed daily mail distribution including sorting out incoming and outgoing mail.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Followed up with customer inquiries via phone or email promptly.
  • Updated contact information lists regularly in accordance with company policy.
  • Handled confidential information in a discreet manner.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Greeted visitors and directed them to the appropriate area or person.

Office Coordinator - Webster St Internal Medicine

Catholic Medical Center
Manchester, NH
09.2003 - 09.2007
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Provided administrative support for all departments in the organization as necessary.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Collaborated closely with staff to effectively smooth and improve office operations.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.

Patient Service Rep - Webster St Internal Medicine

Catholic Medical Center
Manchester, NH
08.2000 - 08.2003
  • Scheduled patient appointments and procedures.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Sorted and distributed incoming mail daily.
  • Answered incoming calls in a professional manner.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Performed administrative duties such as filing, faxing, photocopying.

Education

High School Diploma -

Pinkerton Academy
Derry, NH
06-1978

Skills

  • Schedule coordination
  • Inventory coordination
  • Client relations
  • Workflow oversight
  • File organization
  • Scheduling expertise
  • Maintenance scheduling
  • Office management
  • Client relationship management
  • Office equipment maintenance
  • Customer service
  • Multi-line phones
  • Phones, faxing, and filing
  • Call answering and routing
  • Answering emails

About Me

I'm a really funny, humorous person.  I enjoy being part of a team. It makes ME happy to make OTHERS happy.

References

References available upon request.

Timeline

Business Office Specialist

Amedisys Home Hospice
02.2019 - 08.2022

Office Coordinator - Breast Care Center

Catholic Medical Center
10.2007 - 09.2018

Office Coordinator - Webster St Internal Medicine

Catholic Medical Center
09.2003 - 09.2007

Patient Service Rep - Webster St Internal Medicine

Catholic Medical Center
08.2000 - 08.2003

High School Diploma -

Pinkerton Academy
Sherry Southmayd