Sherry Serrano
Mesa,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated Fraud Analyst touting 2 years of expertise investigating and preventing suspicious activity. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
24
24
years of professional experience
Work History
Senior Fraud Investigator
Carvana
Tempe, AZ
02.2021 - Current
- Evaluate customer data to identify and prevent fraudulent activities.
- Review reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Perform risk assessments to determine level of fraud risk and prioritize investigations.
- Analyze large amounts of data to find patterns of fraud and anomalies.
- Track fraud cases and monitor trends to develop strategies for prevention.
- Develop and implement procedures to detect and prevent fraud.
- Coach and train staff on fraud prevention techniques to increase awareness and reduce risk.
International Volunteer
Costa Rica
Nosara, Costa Rica
04.2019 - 01.2021
- Represented local organizations positively and professionally while providing the community with much-needed services.
- Provided food service and maintained habitats for rescued wildlife.
- Worked with a national volunteer organization to replant and revitalize the eroding coastline.
- Supported the local community with recycling efforts.
Cocktail Server
Hollywood Casino Joliet
03.1999 - 04.2019
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - Computer Information Systems
Joliet Junior College
Joliet, IL High School Diploma -
Joliet West High School
Joliet, IL 06.1993
Skills
- LexisNexis Accurint
- Fraud Investigations
- Staff Support
- Case Analyzation
- Data Analysis
- Performance Goals
- Team Meetings
- Loss Mitigation
- Telephone Etiquette
- Training Junior Team Members
- Industry Trends
- Financial Loss Prevention
- Dispute Resolution
- Fraud Prevention and Detection
Timeline
Senior Fraud Investigator
Carvana
02.2021 - Current
International Volunteer
Costa Rica
04.2019 - 01.2021
Cocktail Server
Hollywood Casino Joliet
03.1999 - 04.2019
No Degree - Computer Information Systems
Joliet Junior College
High School Diploma -
Joliet West High School
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