Sherry Solice
STONEWALL,Louisiana
Summary
Dynamic professional with a proven track record in CRM Management and exceptional customer relationship building, honed across roles from Sales Development Representative at Alzheimer's Association Louisiana Chapter to Office Manager at Ditto Apparel of California. Excelled in enhancing team productivity and operational efficiency, achieving significant improvements in customer loyalty and internal processes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Development Representative / Remotely
Alzheimer's Association Louisiana Chapter
05.2023 - Current
- Boosted team morale and productivity by initiating daily stand-up meetings to share success stories and address challenges.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and fundraising opportunities.
Receptionist-Payroll
Collier's Investment / Manpower Temporary Services
10.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Louisiana Glass
03.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accounts Receivable Clerk
American Screening LLC
08.2019 - 02.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Office Manager
Ditto Apparel of California
06.2014 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
Certificate - Medical Coding And Billing
American School of Business
Shreveport, LA05-2012
Certificate of Technical Studies - Medical Technology
Remington College
Shreveport, LA04-2011
High School Diploma -
Woodlawn High School
Shreveport, LA05-1978
Skills
- Cold-calling
- Customer Relationship Building
- CRM Management
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
- Processing payments
- Cash Handling
- Account Servicing
Certification
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
- CPC Certification Medical Coding and Billing
- LA Driver's License
Timeline
Sales Development Representative / Remotely
Alzheimer's Association Louisiana Chapter
05.2023 - Current
Receptionist-Payroll
Collier's Investment / Manpower Temporary Services
10.2022 - 12.2022
Customer Service Representative
Louisiana Glass
03.2021 - 09.2022
Accounts Receivable Clerk
American Screening LLC
08.2019 - 02.2021
Office Manager
Ditto Apparel of California
06.2014 - 04.2019
- Certified Data Professional (CDP)
- Microsoft Office Specialist (MOS) Certification
- CPC Certification Medical Coding and Billing
- LA Driver's License
Certificate - Medical Coding And Billing
American School of Business
Certificate of Technical Studies - Medical Technology
Remington College
High School Diploma -
Woodlawn High School
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