Sherry Southerlin
Travelers Rest,SC
Summary
Hello! My name is Sherry Southerlin. I am a Professional Practice Manager offering 15+ years in the medical field., with experience performing every aspect of a physician's office from answering phones, taking x-rays, drawing labs, insurance, collections and much more. Offering a love for helping people and running an efficient office with attention to detail and productivity.
Overview
26
26
years of professional experience
Work History
ASSISTANT PRACTICE MANAGER
PIEDMONT COMPREHENSIVE PAIN MANAGEMENT
11.2018 - 11.2021
- Maintain all employee records
- Formulate and implement policy changes
- Payroll accuracy and accountability
- Maintain schedules for all employees including physicians
- All aspects of Human Resource, including but not limited to hiring, firing and completion of onboarding, as well as exit interviews.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assisted with regulatory issues such as compliance.
- Communicated closely with patients, ensuring medical information was kept private.
- Created and implemented organizational policies and procedures.
- Supervised team of 35 office personnel
- Consulted with healthcare professionals on business decisions
OFFICE MANAGER
CHILDREN'S MEDICAL CENTER
08.2015 - 11.2018
- Supervised, trained and scheduled office staff
- Formulated and implemented office policies
- Patient billing and collections with huge success
- Increased collections by 87% first year
- Resolved patient issues and inquiries over phone and face to face
- Built 2 new offices from ground up.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity to complete employee evaluations.
ADULT UNIT DIRECTOR
SPRINGBROOK BEHAVIORAL HOSPITAL
02.2014 - 08.2015
- Directly supervised assigned Mental Health Associate staff, as well as organizing activities with patients
- Provided work assignments for employees and auditing charting requirements and accuracy
- Coordinated ongoing education to all adult direct care staff related to Mandt training in order to maintain the safety of the unit.
OFFICE MANAGER
DR. LONG & VAUGHAN P.A
06.1997 - 06.2013
- Maintained all employee records
- Processed all filing of insurance claims and worked denials
- Worked all in house collections
- Created and implemented new office policies
- Reported directly to physicians
- Resolved patient issues face to face, as well as over phone - great rapport with patients and employees.
Office Manager
Griffin Services
Fountain Inn, SC
12.2021 - Current
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
Education
WREN HIGH SCHOOL
Skills
- Operating Plans Development
- Process Implementation
- Data Analysis
- Decision Making
- Employee Recruitment and Hiring
- Policy and Program Development
- Epic Systems
- Employee Supervision
- Employee Performance Evaluations
- Employee Training Program
- Verbal and Written Communication
Fire Fighter, Toured with Russia on Ice built ice floors
I was a FireFighter for 6 yrs. I have also toured with Russia on Ice and built ice skating floors. We traveled to Mexico, Guatemala, and Honduras.
Timeline
Office Manager
Griffin Services
12.2021 - Current
ASSISTANT PRACTICE MANAGER
PIEDMONT COMPREHENSIVE PAIN MANAGEMENT
11.2018 - 11.2021
OFFICE MANAGER
CHILDREN'S MEDICAL CENTER
08.2015 - 11.2018
ADULT UNIT DIRECTOR
SPRINGBROOK BEHAVIORAL HOSPITAL
02.2014 - 08.2015
OFFICE MANAGER
DR. LONG & VAUGHAN P.A
06.1997 - 06.2013
WREN HIGH SCHOOL
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