Open To Work
Sherry Story
Center Manager
Greenwood,MS
Summary
Dynamic Center Manager with a proven track record at Quick Cash, excelling in training coordination and customer relations. Enhanced operational efficiency and revenue growth through strategic marketing initiatives and comprehensive staff development. Committed to fostering a high-performance culture that prioritizes exceptional service and client satisfaction.
Dynamic individual with hands-on experience in Collections and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Skilled Financial Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 23 years in the field. Excellent planning and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Center Manager /Divisional Training Manager
Quick Cash / Summit Financial Services
Greenwood Ms
06.2015 - Current
- Oversaw daily operations, ensuring compliance with financial regulations and company policies.
- Managed team performance, providing training and mentorship to enhance service delivery.
- Implemented process improvements that increased operational efficiency and client satisfaction.
- Developed strategic plans to drive revenue growth and expand market presence.
- Coordinated marketing efforts to promote financial products and services within the community.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
Center Manager /Divisional Training Manager
Advance America
Greenwood Ms
10.2007 - 06.2015
- Analyzed financial reports to identify trends, optimize resource allocation, and support decision-making.
- Cultivated relationships with clients, fostering loyalty through exceptional service and support initiatives.
- Coordinated marketing efforts to promote financial products and services within the community.
- Established performance metrics to evaluate staff effectiveness and achieve organizational goals.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
Center Manager
Express Check Advance
Greenwood ,Ms
06.2007 - 10.2007
- Managed daily operations, ensuring compliance with regulatory requirements and company policies.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Oversaw cash management processes, maintaining accuracy in transactions and reporting.
- Analyzed operational data to identify trends and drive improvements in service delivery.
- Enhanced customer satisfaction by addressing concerns promptly and implementing feedback mechanisms.
Center Manager
Cash Tyme
Greenwood,Ms
08.2003 - 06.2007
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Led recruitment efforts, selecting qualified candidates to meet staffing needs effectively.
- Established performance metrics to evaluate team effectiveness and promote accountability in operations.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Education
GED -
Skills
- Training coordination
- Account management
- Customer service
- Business marketing
- Staff training/development
- Desktops, laptops, and mobile devices
- Customer service management
- Delegating work
- Revenue growth
- Performance improvement
- Customer retention
- Revenue generation
- Customer relations
- Decision-making
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Center Manager /Divisional Training Manager - Quick Cash / Summit Financial Services
06.2015 - Current
Center Manager /Divisional Training Manager - Advance America
10.2007 - 06.2015
Center Manager - Express Check Advance
06.2007 - 10.2007
Center Manager - Cash Tyme
08.2003 - 06.2007
Greenwood High School - GED,