Catherine Dunham
Fountain Inn
Summary
Developed and executed comprehensive training initiatives aimed at driving employee growth and optimizing organizational effectiveness.
Overview
15
15
years of professional experience
Work History
Divisional Field Training Manager; Learning and Development
CVS Health
05.2022 - Current
- Led a cross functional team of 9 Field Training Supervisors, who in turned managed their own teams of a combined 70 Field Colleague Trainers. Supported all CVS stores between 12 states in the Northeast, which had the highest hiring volume in the company.
- Assisted the design and development of a comprehensive onboarding program for new technician hires, which in turn resulted in a 66% reduction in ramp-up time and increased colleague retention by 70% in the first 90 days of employment.
- Collaborated with Human Resource Director, Divisional Vice President, and Regional Directors to deliver high level plans of execution.
- Conducted needs assessments and gap analyses to identify training needs and develop targeted learning solutions aligned with organizational goals.
Regional Field Training Supervisor; Learning and Development
CVS Health
06.2021 - 05.2022
- Led team of 10 Field Colleague Trainers, spanning between 3 different states. Ensured over 200 retail stores were properly supported.
- Conducted training needs assessments and evaluated the effectiveness of training programs through surveys and feedback analysis.
- Identified opportunities for improvement and develop plans to set the change in motion.
- Performed performance reviews, managed time logs, tracked payroll reports, and managed vacation coverage.
- Enforced and executed plans for the development of colleagues, as well as future succession planning.
District Field Colleague Trainer; Learning and Development
CVS Health
08.2018 - 06.2021
- Facilitated nationwide virtual classroom learning as well as accredited courses for state and national pharmacy technicians.
- Communicated with district management on colleague performance as well as assisted in creating plans to assist colleagues to get caught up properly with training.
- Ensure deadlines and followed up with phone and email communication as needed.
Shift Supervisor RX; Management Team
CVS Health
01.2011 - 08.2018
- Interviewed and trained new employees.
- Task delegation to employees.
- Responsible for payroll and compliance training.
- Established hiring fairs and interviewed both entry level employees as well as potential management team members.
- Developed a nationwide program to streamline the development of management teams and prepare them for future high-level roles within the company.
Education
Associates in Arts - undefined
Tri-County College
06.2012
Skills
Executed comprehensive analysis of training needs to inform curriculum design and development
Administered learning management systems (LMS) to oversee training programs and monitor learner progress
Executed performance counseling by assessing organizational performance gaps and identifying root causes
Identified high-potential employees and crafted tailored development plans to enhance skills and career trajectories
Cultivated strong relationships and collaborated with stakeholders across all levels to enhance project outcomes
Assisted teams in utilizing Microsoft Suite, including Microsoft Teams, to enhance collaboration and communication Supported project coordination through effective use of digital tools Facilitated training sessions on Microsoft Teams for team members to improve productivity
Timeline
Divisional Field Training Manager; Learning and Development
CVS Health
05.2022 - Current
Regional Field Training Supervisor; Learning and Development
CVS Health
06.2021 - 05.2022
District Field Colleague Trainer; Learning and Development
CVS Health
08.2018 - 06.2021
Shift Supervisor RX; Management Team
CVS Health
01.2011 - 08.2018
Associates in Arts - undefined
Tri-County College