Sherry Stratton
Whitewright,TX
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Utility Billing Customer Service
City Of Van Alstyne
Van Alstyne, TX
07.2024 - Current
- Customer Account Management: Establish, transfer and close residential and commerical utility account; update customer information; maintain accurate records.
- Delinquency Management: Monitor and bill past-due accounts; initiate the disconnection process; set up payment arrangement.
- Data Accuracy: Analyze meter data, identify errors and make necessary account adjustments.
- Compliance & Policies: Apply municipal policies, procedures, and relevant regulations to daily operations.
Title Examiner
Red River Title Company
Sherman, TX
07.2022 - 06.2024
- Conduct detailed examinations of real estate titles to determine ownership and identify any encumbrances
- Utilizing County records, online databases, and other resources to research property history and verify legal descriptions
- Prepare comprehensive title reports outlining findings and ensuring accuracy of information
- Review and interpret legal documents such as deeds, mortgages, and liens to assess their impact on property ownership
Consumer Real Estate Loan Coordinator
Independent Financial
McKinney, TX
07.2021 - 06.2022
- Communicated effectively with the lending staff and outside attorneys to receive required documentation and clarification for files
- Reviewed loan approvals to ensure interest rates and the structure of the loans met guidelines
- Reviewed title commitments, surveys, appraisals and insurance policies to ensure all of the required information was included, correct and in compliance with the bank's policies
- Reviewed loan closing documentation from the attorney to ensure compliance with the loan approval and compliance regulations
Loan Processor
Guild Mortgage Company
Sherman, TX
01.2017 - 06.2021
- Reviewed and processed mortgage loan applications in accordance with company policies and industry regulations
- Communicated effectively with borrowers, loan officers, and underwriters to ensure timely and accurate completion of loan files
- Ordered and reviewed documentation such as appraisals, title reports, and insurance to ensure compliance with loan programs
- Reviewed credit reports, income verification, and other financial documents to assess borrower's qualifications for loan approval
Escrow Assistant
Red River Title Company
Sherman, TX
03.2012 - 12.2016
- Supported Escrow Officer in processing and closing escrow transactions for residential and commercial properties
- Reviewed and prepared escrow documents, including title commitments, deeds, and settlement statements
- Communicated with real estate agents, lenders, buyers, and sellers to coordinate signings and fund disbursements
- Conducted research to resolve title issues and ensure all legal requirements were met for each transaction
Education
High School Diploma -
Bonham High School
Bonham, TXSkills
- Communication: Strong verbal and written skills to interact with the public
- Interpersonal: Capability to handle difficult situations with patience and empathy
- Management: Proficiency in data entry, record keeping and ability to manage tight deadlines
- Multitasking Abilities
Timeline
Utility Billing Customer Service
City Of Van Alstyne
07.2024 - Current
Title Examiner
Red River Title Company
07.2022 - 06.2024
Consumer Real Estate Loan Coordinator
Independent Financial
07.2021 - 06.2022
Loan Processor
Guild Mortgage Company
01.2017 - 06.2021
Escrow Assistant
Red River Title Company
03.2012 - 12.2016
High School Diploma -
Bonham High School