Sherry Sullins
Saint James,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Lead Supervisor
Manchester Packaging Company
08.2013 - 03.2024
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Forecasted department labor requirements and established accurate budgets to cover expected demands.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated supervisory assignments to maintain strong front-line leadership over Type operations.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Trained personnel to develop new team leads for Type department needs.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Shift Manager
Sonic
05.2010 - 06.2013
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor Science In Criminal Justice - Juvenile Corrections
Colorado Technical University
Colorado Springs, COBachelor's Science Elementary Education - Teacher Education, Multiple Levels
Drury University
Springfield, MOSkills
- Strategic Planning
- Data Analytics
- Business Development
- Staff Management
- Inventory Control
- Schedule development
- Processes and procedures
- Training and mentoring
- Policy Enforcement
- Goal-Oriented
- Industrial hygiene
- Waste Reduction
- Complex Problem-Solving
- Software experience
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Lead Supervisor
Manchester Packaging Company
08.2013 - 03.2024
Shift Manager
Sonic
05.2010 - 06.2013
Bachelor Science In Criminal Justice - Juvenile Corrections
Colorado Technical University
Bachelor's Science Elementary Education - Teacher Education, Multiple Levels
Drury University