Sherry Turner
Chandler,TX
Summary
Goal-oriented Customer Service Manager with many years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
At this time I am just looking for a position as a cashier or similar and if there is something that the company needs other than, I would be willing to have a conversation.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Brookshire's Grocery
05.2010 - 11.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Front end management of all staff
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Inventory management and control, stocking, ordering
- DSD receiving, adjustments, invoice consolidation
- Pricing and audit preparations and fresh department operations
- Collaborated with upper management to improve customer service processes
Education
Associate of Arts - Business Management
Kaplan University
Florida11.2011
Skills
- Call Center Operations
- Quality Assurance
- Complaint Resolution
- Staffing Coordination
Timeline
Customer Service Manager
Brookshire's Grocery
05.2010 - 11.2023
Associate of Arts - Business Management
Kaplan University
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