Sherry Vieira
CLEARWATER,FL
Summary
Goal-oriented worker with outstanding knowledge of the automotive organization and vehicle product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and multiple talents. Committed to best-in-class customer service and maintaining professionalism.
Overview
35
35
years of professional experience
Work History
Service Advisor
Crown Automotive
St. Petersburg , FL
1999.09 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using professionalism to provide effective resolution.
- Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Developed estimates by costing materials, supplies and labor
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Server/Bartender Shift Manager
Copper Mug
CLEARWATER , FL
1987.05 - 1999.09
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
Associate of Science -
St Petersburg College
Clearwater, FL09.1997
High School Diploma -
Kenton High School
Kenton, OH06.1985
High School Diploma -
Hi Point Vocational School
Bellefontaine, OH06.1985
Skills
- Data Entry and Maintenance
- Creative Problem Solving
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Upselling Products and Services
Timeline
Service Advisor
Crown Automotive
1999.09 - Current
Server/Bartender Shift Manager
Copper Mug
1987.05 - 1999.09
Associate of Science -
St Petersburg College
High School Diploma -
Kenton High School
High School Diploma -
Hi Point Vocational School
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