SHERRY WALKER
Human Resource Administration
Manhattan,NY
13
years of professional experience
Human services professional coordinating client applications, documentation, and cross-provider communication for Caseworker work. Supports Social Security disability cases by tracking claim status, requesting medical records, and keeping client files current. Brings calm follow-through to high-volume intake and ongoing case maintenance.
Work History
Caseworker
7 Years 1 Month- Assist 20 clients weekly with initial Social Security disability applications and intake guidance.
- Handle end-to-end client applications from intake through submission, maintaining accurate records in Microsoft Office.
- Coordinate outreach on current and prior claims to gather updates, resolve missing details, and advance cases.
- Submit HIPAA forms to medical providers and track requested records for timely case completion.
Care Team Associate 1
1 Year 9 Months- Processed 30 patient registrations weekly using Epic and front desk procedures to support accurate intake.
- Verified patient demographics and insurance coverage to reduce registration errors and support smoother check-in.
- Updated patient insurance and contact details in EMR, keeping charts current for follow-up visits.
- Balanced daily receivables, logged deposits, and maintained the cash drawer with careful end-of-day reconciliation.
Resident Service Associate
1 Year 2 Months- Completed quarterly lease paperwork for tenant rent records and account updates.
- Supported move-ins and move-outs by coordinating tenant transitions and paperwork handoff.
- Maintained resident records using Microsoft Office and organized documents for timely follow-up.
Office Secretary/Receptionist
1 Year 1 Month- Prepared fundraising and marketing materials using Microsoft Office to support office projects and outreach.
- Recorded patient information in Epic and EMR while following HIPAA standards for confidential handling.
- Assisted with client intake processing, document filing, and follow-up tasks to keep front office work moving.
Education
Master of Science - Human Resource Management
Bachelor of Business - Administration in Management
- Dean’s List
- Relevant coursework: Training and Development, Organization Behavior, Wage and Salary, Accounting & Budgeting, working remotely and Employment Law
Skills
Microsoft Office
Epic
EMR
HIPAA
Client intake processing
Application review
Claims follow-up
Benefits screening
Patient registration
Insurance eligibility verification
Medical records requests
Front desk operations
Calendar coordination
Document filing
Timeline
Caseworker
Human Resource Administration
09.2019 - CurrentRead More
Care Team Associate 1
Advantage Care Physicians
12.2017 - 09.2019Read More
Resident Service Associate
New York City Housing Authority
09.2016 - 11.2017Read More
Office Secretary/Receptionist
NYP-Lawrence Community
03.2014 - 04.2015Read More
Monroe College
Bachelor of Business from Administration in Management
Read More
Mercy College
Master of Science from Human Resource Management
Read More