Sherry Walter
Wamego,KS
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Excel in data entry, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Client Liaison
Pawnee Mental Health Services
Manhattan, KS
07.2022 - Current
- Assisted in developing client relationships by providing outstanding customer service.
- Provided support to clients with their initial paperwork and scheduling.
- Coordinated with internal teams to ensure that all client requests were addressed promptly and accurately.
- Communicated with clients via phone, email
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Updated databases with new and modified customer data.
- Processed and submitted invoices for payment in a timely manner.
- Reconciled accounts to ensure accuracy of billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Submitted claims to insurance companies.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Collected, posted and managed patient account payments.
- Developed strong professional rapport with vendors and clients.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Education
Some College (No Degree) - N/A
Highland Community College
Highland, KSSkills
- Customer service expertise
- Schedule Coordination
- Professional telephone
- Meeting deadlines
- Claims Processing
- Payment posting
- Invoice Processing
- Insurance Verification
- Billing systems and software
- Claim submission
- Insurance confirmation
- Collecting intake information
- Registration data intake
Timeline
Client Liaison
Pawnee Mental Health Services
07.2022 - Current
Some College (No Degree) - N/A
Highland Community College