Sherry Wright
Blue Mountain,MS
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Store Manager
The Misty Mushroom vape shop
Bremen , GA
12.2021 - 04.2025
- Organized promotional events to increase product awareness.
- Developed relationships with suppliers to negotiate better prices.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Custodian
Sizemore Inc
Carrollton, GA
11.2020 - 06.2023
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Notified building managers about needed repairs to maintain public safety.
- Checked and stocked inventory throughout facility to meet expected demands.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Sales Associate
Art of vaping
Bremen , GA
01.2017 - 11.2020
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Server
Chopsti
, GA
09.2014 - 11.2018
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Inbound Call Center Sales Representative
Triton Technology inc
Tempe , AZ
07.2013 - 08.2014
- Developed strong relationships with customers through effective communication skills.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Processed orders, forms and applications accurately and efficiently.
- Participated in training sessions to stay abreast of new products and processes.
- Identified opportunities to upsell products when appropriate.
Outbound Caller
Courtesy Call inc
Oxford , AL
01.2008 - 06.2013
- Assisted team members with complex customer issues as needed.
- Demonstrated knowledge of products and services through successful completion of training programs.
- Conducted follow-up calls with existing clients to ensure satisfaction with product and service delivery, pricing.
- Successfully achieved individual performance goals on a daily basis.
- Adhered strictly to company policies and procedures when engaging with customers.
- Utilized effective sales strategies to meet monthly sales targets.
- Created personalized scripts for outbound calls to potential customers.
Skills
- Friendly and positive
- Complaint resolution
- Active listening
- Inbound and outbound calling
- Call center experience
Timeline
Store Manager
The Misty Mushroom vape shop
12.2021 - 04.2025
Custodian
Sizemore Inc
11.2020 - 06.2023
Sales Associate
Art of vaping
01.2017 - 11.2020
Server
Chopsti
09.2014 - 11.2018
Inbound Call Center Sales Representative
Triton Technology inc
07.2013 - 08.2014
Outbound Caller
Courtesy Call inc
01.2008 - 06.2013