Summary
Overview
Work History
Education
Skills
Timeline
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Sherry A. Hollovoet

Eloy,AZ

Summary

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.

Overview

8
8
years of professional experience

Work History

PCA

Parkview Assisted Living
Great Falls, MT
02.2022 - 08.2022
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

Call Center Representative

Datafied
Anaheim, CA
01.2013 - 09.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 125 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Sheryl Speer
Fullerton, Ca
04.2010 - 08.2011
  • Assisted residents at meal time
  • Served meals in the dining room
  • Maintained dining room and kitchen
  • Helped residents with move-ins and move-outs
  • Assisted with laundry and housekeeping for residents

Medical Biller

Financial Data Management
Santa Ana, Ca
05.2007 - 09.2009
  • Data entry
  • Entered CPT and ICD-9 codes
  • Prepared insurance claims for billing
  • Answered questions for clients via telephone executing great customer service.

Education

High School Diploma -

Ocean View High School
06.1996

Skills

  • Medical Equipment Transport
  • Supporting Daily Living Needs
  • Quality Patient Care
  • Scheduling Medical Appointments
  • Emotional Support
  • Linen Changing
  • Medication Administration
  • Appointment Setting
  • Housekeeping Duties
  • Nursing Standards
  • Patient Hygiene Assistance

Timeline

PCA

Parkview Assisted Living
02.2022 - 08.2022

Call Center Representative

Datafied
01.2013 - 09.2016

Sheryl Speer
04.2010 - 08.2011

Medical Biller

Financial Data Management
05.2007 - 09.2009

High School Diploma -

Ocean View High School

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Sherry A. Hollovoet