Sherryann Singh
Port Saint Lucie,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Agent
MTB
Port Saint Lucie, FL
03.2019 - 02.2025
- Assisted customers via emails and phone
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Sales (Referral)
Real Estate Solutions
Port Saint Lucie, FL
08.2016 - 09.2022
- Referred buyers that are looking to purchase real estate
Customer Service Representative II
BankUnited
Port Saint Lucie, FL
01.2015 - 01.2017
- Processed deposits, withdrawals, loan payments renewal of CD's and other miscellaneous duties
- Cash handling and balancing of cash drawer
- Adhere to company policies and procedures
Stylist
Creative Illusions
Port Saint Lucie, FL
01.2014 - 01.2015
- Performed various stylist duties including shampoo, blow dry, haircuts, color and highlights
Student
Port St. Lucie Beauty Academy
Port Saint Lucie, FL
01.2012 - 01.2013
- Studied all aspects of cosmetology
- Worked in the salon with clients for hair color, perms, shampoo, waxing and other services
Lead Customer Service Representative
D & B Tile
Port Saint Lucie, FL
01.2010 - 01.2011
- Customer service, answered phones, processed payments
- Balanced cash drawer and processed end of day reports
- Transferred and adjustment of inventories, received purchase orders
- Called customers; followed up on sale orders
Realtor Associate (Referral)
Keyes Real Estate
Plantation, FL
01.2005 - 01.2009
- Performed MLS researches
- Pre-qualified clients for mortgages
- Took clients to view properties, answered questions regarding prospective properties, wrote contracts and submitted offers
Branch Manager
Advance America
North Lauderdale, FL
01.1999 - 01.2005
- Daily office operations included recruiting, compliance, collections, marketing and customer service
- Cash handling, bank deposits and withdrawal of company funds
- Reviewed credit applications
- Qualified and denied customers for credit
- Achieved branch collections and growth within top 25 of 3500 other locations
CSR/Teller
First Union Bank
Fort Pierce, FL
01.1997 - 01.1999
- Processed various customer transactions including but not limited to cash, check and ATM deposits, withdrawals, check cashing, account closeouts, tax deposit and loan payments;
- Issued bank checks, travel checks, and U.S
- Savings Bonds
- Balanced cash drawer and prepares daily proof/settlement
- Maintained a cordial and friendly demeanor towards the public
Front Office Coordinator
Patel Med Associates
New York, New York
06.1996 - 09.1996
- Enhanced office security protocols, ensuring the safety and privacy of staff and patients.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Updated and maintained databases with current information.
CSR/Teller Supervisor
Republic Bank
Queens, NY
01.1992 - 01.1996
- Assisted customers with banking transactions
- Balanced cash drawer and branch main vaults
- Shipping and receiving of branch funds
- Wire transfer and collections of funds
Cash Vault Supervisor (P/T Evening Shift)
TransArmored Inc.
Queens, NY
01.1992 - 01.1995
- Supervised money room employees
- Processed deposits received from businesses
- Counted, deposited and shipped funds received to Federal Reserve Bank
Education
Vocational - Cosmetology License
Port St. Lucie Beauty Academy
Port St. Lucie, FL01.2013
Accounting -
IRSC
Fort Pierce, FL01.2008
IFREC - Real Estate/State License
Vocational School
Port Saint Lucie, FL03.1998
Nursing Assistant/State License
Vocational
Port Saint Lucie Skills
- Computer literacy
- Data Entry
- Clerical skills
- Customer service
- Typing
- Live chat
- Office experience
- Communication skills
- Inbound customer service
- Empathetic and genuine
- Service-oriented self-starter
- Data entry
- Information updates
- Email management
- Team collaboration
- Order placement
- Customer relationship management (CRM)
- Decision-making
- Issue escalation
- Exemplary work ethic
- Customer focus
- Issue follow up
- Typing speed
- Customer complaint resolution
- Phone etiquette
- Adaptability and flexibility
- Information verification
Certification
- Cosmetologist, 09/01/13, 10/31/26
- Nursing Assistant, 02/01/10, 05/31/26
- Real Estate License, 03/01/98, 09/30/25
- Real Estate Salesperson License
Timeline
Customer Service Agent
MTB
03.2019 - 02.2025
Sales (Referral)
Real Estate Solutions
08.2016 - 09.2022
Customer Service Representative II
BankUnited
01.2015 - 01.2017
Stylist
Creative Illusions
01.2014 - 01.2015
Student
Port St. Lucie Beauty Academy
01.2012 - 01.2013
Lead Customer Service Representative
D & B Tile
01.2010 - 01.2011
Realtor Associate (Referral)
Keyes Real Estate
01.2005 - 01.2009
Branch Manager
Advance America
01.1999 - 01.2005
CSR/Teller
First Union Bank
01.1997 - 01.1999
Front Office Coordinator
Patel Med Associates
06.1996 - 09.1996
CSR/Teller Supervisor
Republic Bank
01.1992 - 01.1996
Cash Vault Supervisor (P/T Evening Shift)
TransArmored Inc.
01.1992 - 01.1995
Vocational - Cosmetology License
Port St. Lucie Beauty Academy
Accounting -
IRSC
IFREC - Real Estate/State License
Vocational School
Nursing Assistant/State License
Vocational