Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niciya Cheffen

JACKSONVILLE

Summary

Passionate and detail-oriented Customer Service Rep with 6 plus years of experience. Hardworking and focused on providing exemplary customer service to customers while managing multiple tasks and completing priorities. Well-organized and knowledgeable, with skills in call center, retail, data entry and sales. Excellent communication and listening skills.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

PEARL INTERACTIVE/FEMA CONTRACTOR
02.2021 - 08.2022
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Took notes on daily reports and entered data into processing system.
  • Compared old and newly received documents to ensure accuracy and rectified mistakes.
  • Documented entire validation process and recorded all changes.
  • Placed outbound calls to applicants when additional information was needed
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.

Customer Service Manager

Walmart
02.2017 - 02.2021
  • Created action plans for high-volume periods.
  • Built and maintained positive relationships with cashiers and customers Resolved customer complaints regarding sales and service.
  • Counted daily cash, prepared deposits, and updated financial records with current totals.

Customer Service Associate

Walmart
05.2016 - 02.2017
  • Cash register operation Processed refunds and exchanges in alignment with store policies.
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.

Education

High School Diploma -

Lucy Craft Laney High School
Augusta, GA
05.2015

Skills

  • Problem Resolution
  • Customer Service
  • Inbound and Outbound Calling
  • File Management
  • Information Updates
  • Data entry
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Attention to detail
  • Time management
  • Salesforce CRM software
  • Computer operations
  • Computer literacy
  • Phone etiquette

Timeline

Customer Service Agent

PEARL INTERACTIVE/FEMA CONTRACTOR
02.2021 - 08.2022

Customer Service Manager

Walmart
02.2017 - 02.2021

Customer Service Associate

Walmart
05.2016 - 02.2017

High School Diploma -

Lucy Craft Laney High School

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