Sherry J Felty
Lexington,Ohio
Summary
Compassionate Patient Access Representative skilled in executing various administrative tasks to enhance patient care. Proven ability to resolve issues with diplomacy and effective problem-solving. Strong communication and time management skills contribute to team success. Exceptional attention to detail ensures accuracy in medical records.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
Felty-Heinlen Architects & Planners Inc.
Mansfield, Ohio
04.2014 - Current
- Facilitated budget tracking and invoicing for ongoing projects to ensure financial accuracy.
- Managed office operations and administrative tasks for architectural projects, enhancing productivity.
- Maintained organized filing systems for project documentation and contracts, improving retrieval efficiency.
- Processed invoices promptly according to established procedures to support timely payments.
- Cultivated strong client relationships through exceptional customer service and responsiveness.
- Collaborated with managers to address employee performance issues, equipment malfunctions, and scheduling conflicts.
Senior Specialist Customer Preservation
Progressive Insurance
Mayfield Heights, Ohio
06.2023 - 02.2025
- Achieved promotion from Services Consultant to Senior Specialist, effective September 2024.
- Obtained Property and Casualty License in September 2024.
- Rewrote insurance policies to enhance customer retention.
- Educated clients on diverse insurance products and coverage options.
- Cultivated strong relationships with clients through exceptional service delivery.
- Facilitated policy renewals to ensure continuous fulfillment of clients' coverage needs.
- Engaged in professional development through insurance workshops, courses, and webinars.
- Reinstated insurance policies in compliance with underwriting and business regulations.
Scheduling Coordinator 1
The Ohio State Wexner Medical Center
Columbus, Ohio
12.2021 - 03.2023
- Coordinated scheduling for cancer patients across thirteen doctors in GU Medical Oncology and Nephrology Departments.
- Assisted patients with appointment scheduling and follow-up arrangements.
- Communicated patient needs effectively to medical staff for optimal care delivery.
- Resolved patient inquiries and issues with professionalism and attention.
- Processed referrals from primary care physicians and healthcare providers efficiently.
- Optimized patient care through strategic appointment scheduling across multiple departments.
Archives Assistant
The Ohio Genealogy Society
Bellville, Ohio
10.2012 - 05.2015
- Work study program at The Ohio State University.
- Assisted researchers in locating genealogical records and documents.
- Organized archival materials for easy access and reference.
- Processed incoming donations of genealogical resources and materials.
- Prepared inventories of archival collections for internal use or external publication.
- Scanned physical records into digital format for preservation and easy retrieval.
Education
Bachelor of Arts - Strategic Communications
The Ohio State University
Columbus05.2015
Associate of Arts - Mansfield, OH
The Ohio State University
Mansfield, OH08.2013
Skills
- Microsoft Office proficiency
- Client relationship management
- Office administration
- Attention to detail
- Multi-tasking abilities
- Organizational skills
- Integrity and ethics
- Conflict resolution
Certification
Insurance Property and Casualty License, Sept 2024
Timeline
Senior Specialist Customer Preservation
Progressive Insurance
06.2023 - 02.2025
Scheduling Coordinator 1
The Ohio State Wexner Medical Center
12.2021 - 03.2023
Office Administrator
Felty-Heinlen Architects & Planners Inc.
04.2014 - Current
Archives Assistant
The Ohio Genealogy Society
10.2012 - 05.2015
Bachelor of Arts - Strategic Communications
The Ohio State University
Associate of Arts - Mansfield, OH
The Ohio State University