SHERRY M. WILLIAMS
Baltimore,MD
Summary
Experienced in compassionate care and support to clients. Excels in effective communication and empathy to enhance patient comfort and foster trust. Expertise in managing daily living activities, administering medications, and implementing patient safety protocols. Deep understanding of personalized care. Dedicated to delivering exceptional service that promotes well-being and satisfaction of those under care.
Overview
2025
2025
years of professional experience
Work History
Home Health Aide
Self Employed
Baltimore, MD
08.2009 - Current
- Oversee oral medications to patients that were prescribed by physicians and change dressings to cover wounds
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
- Consistently check of the patient’s pulse, temperature, respiration rates, other vital signs and assist patients with their prescribed exercises
- Change bed linens of patient; wash and iron patient’s laundry and clean patient’s rooms
- Provide patients and families with emotional support
- Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations
- Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment
- Lead by example and ensure the execution of all safety, security, quality and store operations policies.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Perform necessary on site administration along with proper quality control measures for ensuring the entire project finish on time and due budget
- Provide necessary coordination and planning for the contractors along with the subcontractors
- Organize cost control with required payroll management
- Carried out budget preparation, estimation and bids along with producing various proposals, planning and necessary contracts
- Responsible for subcontract negotiations and purchase orders as well as usual contracts with customers.
Assistant Store Manager
Home Depot
Ellicott City, MD
04.1999 - 09.2005
- And perform all daily administrative functions including cash transactions, store operation and ordering supplies in compliance to budget amount
- Assist and motivate employees to excel performance, recognize and reward all best performers in appropriate retail environment
- Maintained financial resources and ensured compliance to financial goals and objectives
- Assured measurement of performance to company goals and establishment of targets for enhancement
- Administered work of employees and ensured optimal levels of customer services provided to customers
- Monitored all customer issues and ensured timely resolution for same
- Ensured compliance to all company safety standards.
Education
Fortis College
Landover, MDBachelor of Science - Business Administration
University of Phoenix
Timonium, MDSkills
- Strong problem-solving abilities
- Excellent communication skill
- The high degree of empathy and patience
- Organizational skills
- Physical endurance
- Safety procedures
Timeline
Home Health Aide
Self Employed
08.2009 - Current
Assistant Store Manager
Home Depot
04.1999 - 09.2005
Fortis College
Bachelor of Science - Business Administration
University of Phoenix