Shervon Griffith
Conyers,USA
Summary
Eager to maintain a positive attitude and strong work ethics. Passion for building strong customer relations as well as friendly and receptive office environment. I am outgoing, loyal and dedicated; while being able to strategize, prioritize, multi task, and remain calm under pressure.
Overview
8
8
years of professional experience
Work History
Tax Examiner
IRS
Chamblee GA
10.2023 - Current
- Analyzed tax returns and documents for accuracy, completeness, and compliance with applicable laws and regulations.
- Utilized computer systems to process complex calculations accurately.
- Drafted correspondence regarding delinquent accounts as well as notices of proposed assessments or adjustments.
- Monitored changes in federal taxation laws and adjusted work processes accordingly.
- Resolved a variety of technical issues related to filing requirements and payment plans.
- Responded to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules and other documentation
- Adjusted taxpayer accounts, prepared and issued manual refunds, performed multiple credit transfers, computed tax, penalty, and interest (including restricted interest).
Leave Coordinator/Eligibility Specialist
Waffle House Corporate
Norcross, GA
03.2023 - 10.2023
- Serve as a liaison between employees, vendor, and location managers to coordinate employee work restrictions and accommodations. Be up to date on policy and coordinate with employees in regards to FMLA eligibility as well as monitor 3rd party determination for FMLA.
Security Officer
Allied Universal
Atlanta GA
08.2018 - 10.2023
- Provide customer service by carrying out safety and security procedures, site-specific policies, and emergency response activities (when needed). Respond to incidents and critical situations while maintaining a calm demeanor, with a problem solving manner. Conduct routine and random patrols around the perimeter and keep a safeguard for clients.
Patient Access Associate
Piedmont Walton Hospital
10.2022 - 04.2023
- Provide professional customer service to patients. Obtain demographics, verify insurance, collect liability, and obtain any other documentation/paperwork to complete registration for every patient. Follow policy and make sure that patients receive the best card possible during their hospital stay.
General Manager
Panera Bread
10.2021 - 10.2022
- Provide a calm friendly environment for customers, while keeping a calm demeanor during high volume times. Keep inventory, order all needed supplies, and monitor restaurant for safety, cleanliness, customer satisfaction, and maintain daily operations.
General Manager
Chipotle
09.2019 - 10.2021
- Oversee inventory, staff and customer issues, and implement store policy and procedures. Responsible for customer transactions and cash drawer; as well as, store’s financial results, operations metrics, quality standards, and human resources management.
Correction Officer
Rockdale County Jail
02.2017 - 09.2019
- Perform data entry for inmates; respond to emergency situations while following facility procedures, and search for contraband in cells and recreational areas daily.
Education
Some College Credits - undefined
Medgar Evers College
Brooklyn, NY09.2005
High School Diploma - undefined
Boys and Girls High School
Brooklyn, NY06.2004
Skills
- Time management
- Communication
- Customer service
- Decision-making
- Microsoft office
- Data Entry
- Team Building
- Independence
- Bookkeeping
- EPIC
- Multi-tasking
- Real Time Eligibility
- Organizational Skills
- Call Center
- File Management
- Product Management
Timeline
Tax Examiner
IRS
10.2023 - Current
Leave Coordinator/Eligibility Specialist
Waffle House Corporate
03.2023 - 10.2023
Patient Access Associate
Piedmont Walton Hospital
10.2022 - 04.2023
General Manager
Panera Bread
10.2021 - 10.2022
General Manager
Chipotle
09.2019 - 10.2021
Security Officer
Allied Universal
08.2018 - 10.2023
Correction Officer
Rockdale County Jail
02.2017 - 09.2019
Some College Credits - undefined
Medgar Evers College
High School Diploma - undefined
Boys and Girls High School