Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Generic

Sherwanda Williams

Memphis,TN

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Supervisory Administrative Specialist

Shelby County Public Schools
Memphis, TN
06.2019 - Current
  • Resolved customer complaints or answered customers' questions.
  • Researched and prepared reports required by management or governmental agencies.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Customer Care Representative

Shelby County Public Schools
Memphis, TN
07.2015 - 05.2019
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.

Data Entry Clerk

LabCorp
Southhaven, MS
02.2011 - 06.2015
  • Verified accuracy and completeness of data entry into the database system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Organized files according to established procedures for easy retrieval later on.

Lead Cashier

Kmart Express
Memphis, TN
04.2000 - 08.2003
  • Answered customers' questions and provided information on store procedures or policies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.

Skills

  • Workflow Planning
  • Customer Service
  • Data Entry
  • Financial Reporting
  • Microsoft Office
  • Goal Setting
  • Organizational Skills

Certification

  • Servsafe Certified

Affiliations

  • Traveling
  • Interior/Remodeling
  • Fruit Carving

Timeline

Supervisory Administrative Specialist

Shelby County Public Schools
06.2019 - Current

Customer Care Representative

Shelby County Public Schools
07.2015 - 05.2019

Data Entry Clerk

LabCorp
02.2011 - 06.2015

Lead Cashier

Kmart Express
04.2000 - 08.2003
  • Servsafe Certified

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Sherwanda Williams