Sherwood Epps
Norfolk,VA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
08.2023 - Current
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Wrote detailed reports of all security breaches and investigations.
Team Lead
McDonald's Restaurant
02.2020 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Bachelor of Science - Biology
Norfolk State University
Norfolk, VA05.2026
Skills
- Team Player
- Document Management
- Conflict resolution techniques
- Attentive and Observant
- Reliability
- Work ethic
- Business Writing
- Interpersonal communications
- Computer Skills
Timeline
Security Officer
Securitas Security Services USA
08.2023 - Current
Team Lead
McDonald's Restaurant
02.2020 - 08.2023
Bachelor of Science - Biology
Norfolk State University
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