SHERYL DIEILLE
Newark,DE
Summary
Dedicated operations leader with a strong focus on safety compliance and customer care. Proven track record in resolving urgent concerns and ensuring regulatory adherence in various environments. Military background enhances discipline and teamwork, aligning with a people-first approach.
Overview
9
9
years of professional experience
Work History
Service Member
U.S. Army National Guard
Newark, Delaware
10.2024 - Current
- Oversaw communications systems to guarantee secure transmissions, supporting mission-critical operations.
- Performed safety inspections to verify compliance with military standards, enhancing operational safety.
- Exhibited discipline during training exercises to maintain high standards of conduct., physical readiness, accountability, teamwork, and calm performance under pressure while completing required training and adapting to changing schedules and mission needs.
Staff Administrator / Human Resources Manager
Unity Homecare and Assisted Living Facility
Maryland
01.2023 - Current
- Ensured safety, security, welfare, and comfort of residents while coordinating daily operations in a regulated care environment.
- Respond calmly to urgent resident, family, and staffing concerns; assess needs, coordinate appropriate action, and communicate clear updates.
- Prepared incident reports, schedules, and compliance records; trained and supervised employees on service expectations, emergency procedures, resident rights, and professional conduct to maintain high standards.
- Collaborated with residents, families, healthcare providers, and team members to resolve concerns, fostering positive relationships and effective communication.
Supervisor
Sayre Christian Village
Lexington, KY
12.2020 - 12.2022
- Directed frontline staff and coordinated shift coverage to enhance safety and efficiency in fast-paced care environment.
- Monitored policy adherence, documented incidents, and escalated safety and service concerns through appropriate channels.
- Fostered collaboration among team members in daily operations. and respectful communication among staff members.
- Addressed resident and family concerns with active listening and effective problem-solving techniques.
- Implemented quality control measures to maintain compliance with company standards.
- Evaluated individual and team performance to identify and implement opportunities for improvement.
Customer Service Supervisor
Conduent
02.2019 - 11.2020
- Led customer-service representatives in high-volume environment, coaching on performance, service quality, policy compliance, and professional communication to enhance team effectiveness.
- Resolved escalated customer disputes promptly, fostering positive relationships with customers to enhance satisfaction and loyalty.
- Resolved escalated customer concerns with empathy and sound judgment, ensuring protection of confidential information while adhering to established procedures to maintain customer trust.
Food Service Supervisor
UK Dining
Lexington, KY
01.2018 - 02.2019
- Supervised daily food preparation and service operations for student dining facilities.
- Supervised guest service and food-and-beverage operations, ensuring adherence to cleanliness, safety, and sanitation standards.
- Trained and mentored staff in food safety and hygiene practices.
- Coordinated inventory management and ensured stock availability for meal service.
- Coordinated team assignments during peak periods, enhancing service quality for guests from diverse backgrounds.
Education
Master of Science - Cybersecurity
University of Delaware
Newark, DE05-2028
Bachelor of Science - Computer Science
University of Buea
05-2022
Skills
- Safety & Emergency Readiness Safety compliance Safety reporting ComplianceSafety reporting CollaboIncident managementReIncident responseonal Network troubleshooting CoachCybersecurity fundamenCustomer Care & De-escalConflict Resolution DoProfessional Communication Microsoft Office software
- Teamwork
- Crew Collaboration
- Schedule Coordination
- Documentation
- Problem resolution
- Nutrition Management
- Microsoft Office software
Timeline
Service Member
U.S. Army National Guard
10.2024 - Current
Staff Administrator / Human Resources Manager
Unity Homecare and Assisted Living Facility
01.2023 - Current
Supervisor
Sayre Christian Village
12.2020 - 12.2022
Customer Service Supervisor
Conduent
02.2019 - 11.2020
Food Service Supervisor
UK Dining
01.2018 - 02.2019
Master of Science - Cybersecurity
University of Delaware
Bachelor of Science - Computer Science
University of Buea