SHERYL D. MARCHANT
Red Oak,TX
Summary
Dynamic Deal Analyst with GE Capital, recognized for achieving a 98% accuracy rate in loan approvals and enhancing compliance through meticulous documentation. Proven expertise in regulatory compliance and customer relationship management, driving process improvements and fostering team development.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Deal Analyst
GE Capital/BMO Harris Bank N.A.
Irving, USA
03.2011 - Current
- Collaborated with corporate officers to establish new dealer relationships, enhancing business operations
- Maintained documentation in line with regulatory requirements, ensuring accuracy and compliance
- Complete annual reviews of assigned dealerships which include UCC, tax lien and SOS searches
- Create and maintain department Standard Operating Procedures
Sr. Transaction Specialist
GE Capital/BMO Harris Bank N.A.
Irving, USA
03.2011 - Current
- Approved transportation loans up to $1 million, maintaining a 98% accuracy rate
- Guided junior analysts, promoting development and knowledge sharing within the team
- Resolved customer issues efficiently, strengthening relationships with dealers and sales support
- Instituted a library of compliant document templates for loan origination, streamlining the process, and reducing errors from manual entry
Partner
Splash Underwater Video
Belize, C.A.
09.2008 - 02.2011
- Worked with tourists and dive shops to sell scuba diving videos and up-sell additional video still photos
- Created marketing DVD and guide to review with dive shops to sell available services
- Established website to handle online orders, shipping options, and credit card payments
Risk Specialist
GE Commercial Distribution Finance
Tempe, USA
03.2007 - 08.2008
- Created Loan Agreements for RV dealerships to open floor plan credit lines from $100K to $10MM+
- Reviewed incoming agreements which included financial statements, operating agreements, credit bureaus (personal and Dun & Bradstreet reports), and UCC filings
- Completed training and took ownership of monthly KPM (Key Performance Metrics) for the RV Business
Flight Attendant
US Airways (American Airlines)
Tempe, USA
03.2006 - 03.2007
- Provided information on safety procedures and safety equipment while following FAA guidelines
- Assisted passengers with boarding; provided special assistance for passengers as needed
- Served food and beverages in flight
Credit Sales Manager
GE Consumer Finance
02.1992 - 02.2006
- Responsible for in-store credit acquisition with a major retailer
- Daily sales calls to store managers, assistant managers and department managers
- Conducted in-store credit training to cashiers, department managers, and store managers
- Handled escalated customer service issues in a timely and professional manner
Manager - Lifecycle Marketing
GE Consumer Finance
02.1992 - 02.2006
- Successfully managed the monthly direct mail campaigns for major retailer within a multi-million-dollar budget. Direct mail list from 100M to 3MM customers
- Managed creative agencies and print production vendors through completion of marketing campaign
- Maintained successful client relationships with client and GE marketing teams
Customer Service Support / Credit Specialist
GE Consumer Finance
02.1992 - 02.2006
- Handled inbound customer service calls from clients and account holders
- Responded via written correspondence to customers and clients
- Conducted commercial application reviews and determined application outcomes
Education
Psychology, Biology
PARADISE VALLEY COMMUNITY COLLEGE
Phoenix, ArizonaAlgebra, English, Sociology
RICHLAND COLLEGE
Dallas, TexasDiploma - General Studies
NIMITZ HIGH SCHOOL
Irving, TexasSkills
- Microsoft Office Suite
- Loan Evaluation and Review
- Regulatory Compliance
- Customer Relationship Management
- Process Improvement
- Sharepoint
- Attention to detail
Certification
Six Sigma Greenbelt Certified
Timeline
Deal Analyst
GE Capital/BMO Harris Bank N.A.
03.2011 - Current
Sr. Transaction Specialist
GE Capital/BMO Harris Bank N.A.
03.2011 - Current
Partner
Splash Underwater Video
09.2008 - 02.2011
Risk Specialist
GE Commercial Distribution Finance
03.2007 - 08.2008
Flight Attendant
US Airways (American Airlines)
03.2006 - 03.2007
Credit Sales Manager
GE Consumer Finance
02.1992 - 02.2006
Manager - Lifecycle Marketing
GE Consumer Finance
02.1992 - 02.2006
Customer Service Support / Credit Specialist
GE Consumer Finance
02.1992 - 02.2006
Psychology, Biology
PARADISE VALLEY COMMUNITY COLLEGE
Algebra, English, Sociology
RICHLAND COLLEGE
Diploma - General Studies
NIMITZ HIGH SCHOOL
Volunteer Experience
- Phoenix Humane Society, Phoenix, Arizona
- Saga Humane Society, Belize, Central America
- Meals on Wheels, Dallas, Texas
- Stewpot, Dallas, Texas
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