Sheryl Fauver
Sanford,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
Work History
Server
Sonny's Real Pit Bar-B- Q RESTAURANT
03.2002 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2002
Skills
- Guest Engagement
- Order Accuracy
- Service Prioritization
- Sales Expertise
- Item Promotion
- Sales Techniques
- Guest Relations Management
- Quality Control
Timeline
Server
Sonny's Real Pit Bar-B- Q RESTAURANT
03.2002 - Current
High School Diploma -
Seminole High School
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