Sheryl Hagopian
Colorado Springs,CO
Summary
Passionate and results driven representative with 12 years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in de-escalation and time management, I excel in enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Auto Claims Specialist
CSAA Insurance
04.2019 - Current
- Complete a thorough coverage and liability investigation
- Setting proper expectations about the claims process to our members and claimants
- Demonstrate exceptional attention to detail throughout the entire claims process
- Explain coverages and communicate liability decisions to all customers
- Arrange vehicle inspections, tows, and monitor time spent in rental vehicles
- Ensure all files are compliant with DOI and company expectations
- Demonstrate empathy and compassion to all involved parties
- Increase team productivity by sharing best practices
Tier 2 Technical Support Specialist
Apple Inc.
07.2012 - 12.2017
- Responsible for taking over an escalated situation, demonstrating exceptional customer service and deescalation skills
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues
- Maintained a high level of expertise on company products, staying up-to-date with software updates and new features
- Handled all product safety related issue with the upmost care and compassion
Education
High School Diploma -
Lewis Palmer
Monument, CO05.2007
Skills
- Proficient in de-escalation
- Multitask efficiently
- Excellent time management
- Extensive customer service history
- Receptive to feedback
- Adaptability
Projects
- Interim supervisor for Kylee Crable May 1st, 2024 through May 27th, 2024
- Selected receiver for new hire reverse side by sides from March 2022 through January 2024
- Mentor for struggling adjusters
- Apart of the Team CoCo Engagement Committee
- Featured in the new hire podcast
Timeline
Auto Claims Specialist
CSAA Insurance
04.2019 - Current
Tier 2 Technical Support Specialist
Apple Inc.
07.2012 - 12.2017
High School Diploma -
Lewis Palmer
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