SHERYL L. HANSBURY
Kissimmee,FL
Summary
Dedicated and compassionate professional with 7+ years of experience in customer service and leadership roles within high-volume, people-focused environments. Proven strengths in communication, problem-solving, conflict resolution, and team development, with a strong commitment to creating positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Merchandise Trainer
Walt Disney World Parks and Resorts
Orlando, USA
10.2017 - Current
- Deliver exceptional guest service while processing sales transactions and maintaining visual merchandising standards.
- Train and mentor new cast members, ensuring adherence to Disney's Five Keys: Safety, Courtesy, Show, Efficiency, and Inclusion.
- Create memorable guest experiences by demonstrating empathy, patience, and professionalism in fast-paced, high-volume settings.
- Resolve guest concerns effectively using strong problem-solving and conflict-resolution skills.
- Maintain accurate inventory, restocking merchandise and organizing displays to company standards.
Closing Manager
Compass Group
Tampa, USA
10.2012 - 09.2019
- Managed daily closing operations, including cash handling, register reconciliation, and bank deposits.
- Supervised staff, provided coaching, and delivered performance feedback to maintain high service standards.
- Address customer complaints professionally, ensuring timely and effective resolutions.
- Monitored inventory levels and placed orders to support smooth daily operations.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FLSkills
- Customer Service
- Conflict Resolution
- Communication
- Interpersonal Skills
- Time Management
- Organization
- Coaching
- Staff Development
- Cash Handling
- POS Operations
- Problem Solving
- Decision Making
- Empathy
- Active Listening
- Teamwork
- Professionalism
Certification
- Florida Alliance to End Human Trafficking Training
- OSHA Workplace Safety Training
- CPR Certified
Timeline
Merchandise Trainer
Walt Disney World Parks and Resorts
10.2017 - Current
Closing Manager
Compass Group
10.2012 - 09.2019
Associate of Arts - Criminal Justice
Valencia College